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Had it for 4 hours and have to go to Genius already

Discussion in 'iPad Help' started by ICONYK, Apr 29, 2010.

  1. ICONYK
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    ICONYK iPF Novice

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    Well I bought my iPad today and have an issue right away. Video freezes intermittently in several apps. Youtube, Espn App, ABC, etc. It will suddenly freeze the entire iPad and all I can do is a main reset.

    I ignored it the first few times assuming a glitch. But now after only 4 hours of ownership and only 7 videos tried to watch 5 froze the whole thing.

    A quick google search finds a thread on apple support forums for this with many people having this. Tomorrow I am welcoming my second child so I cannot return it but will visit genius over the weekend.

    Very frustrating...
  2. kheldour
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    kheldour iPad Junkie

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    Haven't had this issue on mine. You'd better go to the store and get a replacement.
  3. CaptKirk
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    CaptKirk iPad Junkie

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    Go and trade it in tomorrow for a 3G model:p
  4. Franknewbridge
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    Franknewbridge iPF Novice

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    Is there a way to create additional photo albums inside the iPad without using iTunes sync?

    Also is anyone out there using mobile me and iDisk? How the h@$$ do I get the photos from iDisk into my photo albums?

    I am new to MobileMe and iDisk and have been playing with this for the better part of a week... Contacts and calendars sync fine and this is a real cool feature...
  5. Bremen
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    Bremen iPad Addict

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    Sorry you are having problems with your iPad :(

    Congrats on the new baby :)
  6. ICONYK
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    ICONYK iPF Novice

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    Thanks. I am not too upset as I know from others having this issue they are just going to give me a new one. As long as they don't try to give me a refurb I will be happy.
  7. gentlefury
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    gentlefury iPad Guru

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    When you produce a couple million devices you will get some broken units....I haven't had this issue, thankfully!
  8. ICONYK
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    ICONYK iPF Novice

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    Genius got me a brand new one. Mine had an issue that was rare. Even he hadn't seen it yet. Apple does it good though with me. 15 minutes and I was walking out with a brand new one still wrapped. Good business.
  9. gentlefury
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    gentlefury iPad Guru

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    Yup, thats how they roll, I have still not left an apple store with a problem without a solution...I occasionally have to talk to a few people but they will get it done.
  10. ICONYK
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    ICONYK iPF Novice

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    Yeah I was pleasantly surprised. In the PC world they usually doubt you. Treat you as if you are making up the issue. But in this case I was treated with respect and when I showed him the video on my iPhone of it happening, (I was afraid it wouldnt do it for him), he instantly handed it back and was appreciative.

    What I liked even more is that I was not given a refurb or something else behind the shelf due to it only being a couple days since purchase. They brought out a brand new one. The only reason they opened it was because I forgot my power cords so they took those out of the new one.

    Good job Apple!
  11. YankeeGal
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    YankeeGal iPF Novice

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    Just curious--did you have the problem with it freezing videos in wifi AND 3G? Mine freezes in 3G only--not the whole iPad, just the video.
  12. DanaTheEwok
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    DanaTheEwok iPF Novice

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    I thought mine froze on the IPAD Tour video. But found out that it just stops for a few minutes while it continues to load, then it resumes. I called the tech support and they showed me what was happening. Looke for a little gray bar behind the ball while it is loading.
  13. brhon
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    brhon iPad Enthusiast

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    This is what customer service should be about everywhere. People do not spending more money when the service is so good.
  14. iPVillan12
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    iPVillan12 iPF Noob

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    Interesting ICONYK. I just got my iPad 16 gb wifi this past saturday 5/1/10 and mine had froze at least 2-3 times whenever I tried watching a video on the web,YouTube, and from the ABC app too. Since you other members didn't have this problem with ur ipad's, I should go back to apple store and have them switch for a new one?
  15. YankeeGal
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    YankeeGal iPF Novice

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    Yes, I see that too. The thing is, it works great in WiFi mode, just freezes while it loads in 3G. I was traveling this past weekend, and wanted to watch a movie, and only had 3G available (which is one of the main reasons I got it) and couldn't watch anything. Sure, it is loading, but it doesn't seem to load unless I press play and then I have to keep starting over until it is fully loaded which is annoying at best. Not sure if its MY iPad or the 3G service or what.

    Thoughts?
  16. Isaac Newton
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    Isaac Newton iPad Fan

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    No worries...just hit the genius bar andyoull be set!
  17. AbblePC
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    AbblePC iPad Fan

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    Yes, here are my thoughts, your iPad is probably fine as it sounds as though it works just fine on WiFi but only on 3G has the issues.
    My reasoning of saying it seems fine, is that all 3G is not equal in all places. Some 3G areas and times of the day may exhibit slow loading especially of streaming video. A good test would be to go to the same area again, try the 3G streaming on Youtube, if it freezes (pauses while buffering the video, which is normal) then try off 3G go on Edge network (may be harder to do unless you know where Edge and 3G areas are, since iPad doesn't have the ability to turn 3G off like the iPhone) with the same video and then again with same video in a WiFi hotspot.
    Testing speeds using the speed test app and recording the results would also help in each situation to get better criteria from each area.
    All these simple tests will allow you more information to realize its more a signal strength or Network issue on the 3G or area, or more information to give to the Apple store when taken in for service. These may even be questions they will have for you if you had tried the other networks or speeds while streaming video content.

    Good Luck
  18. ICONYK
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    ICONYK iPF Novice

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    Yes. By freezing though mine was freezing the whole iPad not just an app or the video itself. I would have to right there do a manual reset to get it back.

    If u are having to reset because the whole iPad freezes then take it in for sure.
  19. ICONYK
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    ICONYK iPF Novice

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    My specific issue would freeze my entire iPad requiring a manual reset. Video itself freezing usually indicates a buffering delay.
  20. iPVillan12
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    iPVillan12 iPF Noob

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    Yea mine completely froze and I had to Manually reset it. I took it in 2 days ago and got it switched up for a new one. Watching all types of video now works fine!

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