Gen 3 12.9 touchscreen problem

Discussion in 'iPad Pro Forum' started by DavidM, Dec 10, 2018.

  1. DavidM

    DavidM
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    I posted about a month ago about my small letter I, O, & S key and the space bar not working most of the time in portrait mode. Worked fine in landscape. After a restore and also reinstalling ios12 still had the problem. Genius Bar had no idea either. Took it back and switched it for another new one. Guess what same problem. Worked with Apple and they seem to think it was a hardware problem as I reset it back to factory and set it up as new with no other software. Still did it. Find it hard to believe I got to bad units when first one came from factory and 2nd one from local Apple store 3 weeks later. So returned it today on final of 2 week return period. Going out of town till first of year and will try again. I watched numerous times as I hit those letters and nothing happened. I can’t be the only one with this problem.
     
  2. JezzerP

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    I have not heard of anything similar I'm afraid, and my iPad Pro is working fine. It is kind of ironic that it is the iOS keys that are failing....sorry, couldn't resist!! ;) If keys aren't working and Apple can't fix them then keep sending them back....the device is not fit for purpose and should be replaced.

    I treated myself to a Brydge bluetooth keyboard for my iPad Pro and I absolutely love it, super bit of kit if you do a lot of typing : Brydge - Bluetooth keyboards for Apple iPad and Microsoft Surface Pro
     
  3. scifan57

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    Does the problem exist in both portrait modes with the charging port at the top and bottom?
     
  4. DavidM

    DavidM
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    Good idea but......Can’t tell you. Took it back. Landscape was fine and pencil worked everywhere. Start anew after first of the year.
     
  5. DavidM

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    Now I’m hearing some pros have a bent frame. I wonder if I got one on both pros and that’s why I was having problems. I get home tomorrow and will try a 3rd. This time I hope all is well.
     
  6. twerppoet

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    While some iPad Pro’s have been reported to have slightly bent frames, there have been no reports of problems caused by the bent frames.

    At any rate, good luck with the new iPad.
     
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  7. DavidM

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    Well got my 3rd iPad Pro and set it up as a brand new ne and stil see the problem in normal portrait mode. If I switch to horizontal mode it doesn’t miss a beat. As scifan57suggested I tried it in portrait mode with the charge port at the top. Never misses a beat.
    I just don’t understand it.
     
  8. DavidM

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    I just noticed the o missing in one and l missing in still in my post above.
     
  9. twerppoet

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    No more ideas here.

    You might find it therapeutic to send some feedback to Apple, and who knows, it may make a difference, eventually. They don’t provide individual feedback, so go in knowing you almost certainly won’t hear back on the issue.

    Product Feedback - Apple
     
  10. Diane B

    Diane B
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    That’s really bizarre—three. I haven’t heard of anyone else having a similar issue so far. Hope it can be resolved. I truly enjoy using the 2018 12.9 Pro and have had no issues at all—LOL—well, none not self inflicted.
     

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