File association

Discussion in 'iPad Air 2 Forum' started by odonnks, Sep 25, 2015.

  1. odonnks

    odonnks
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    Hello all,
    I've had iPads for my wife and I for a few years and recently was given a iPad Air 2 by my employer for use at work.

    There is something I can only describe as a file association problem. If I receive a pdf or excel spreadsheet as a email attachment the Air 2 does not recognize the file type. On my personnel iPads the attachment shows a "PDF" on the attachment or "E" for excel .
    The Air 2 shows a "?" on the attachment icon and when I touch and hold I don't get the option to open the PDF in iBooks or the excel if the attachment is a spreadsheet.

    If this were a windows iOS I'd call it a file association problem.

    Any ideas why this is happening?

    All feedback is appreciated.
    Thank you !
     
  2. twerppoet

    twerppoet
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    I don't have any real ideas about what is happening, here are the first two questions to occur to me. Maybe the answers will offer a clue.

    Are you using the same mail app, email service, and address on the iPad Air 2 as on your personal iPad?

    If there are any differences in how you are accessing your email on the two iPads, what are they?
     
  3. scifan57

    scifan57
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    Have any device management profiles been installed on the iPad by your employer?
     
  4. odonnks

    odonnks
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    This may be cause by mow my company's server is handling the attachment.

    I added a Gmail account to the work iPad. When sending the same email to both the work and Gmail account the Gmail account handles the attachment the way I would expect it to and gives me options on which app I want to use to open it while the company email that uses the native email app will only allow a quick view of the attachment.

    I may need to talk to out IT folks.
     
  5. odonnks

    odonnks
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    Scifan57 - yes out IT group sets up the iPad with device management apps. These are :
    Air Watch
    Junos Pulse
     
  6. twerppoet

    twerppoet
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    Sounds like you are on the right track. Please let us know what happens.
     

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