1. Due to the recent site upgrade, the iPadForums (iPF) App will no longer work. The new iPadForums.net website has been designed from the ground up to work perfectly from any mobile, tablet, or desktop computer using the built in internet browser. Create a shortcut to iPadForums.net on your home screen by following these steps: Create an icon for iPadForums.net

Fed Ex, worthless shipping company

Discussion in 'iPad General Discussions' started by jkhonea, Jun 29, 2010.

  1. jkhonea
    Offline

    jkhonea iPad Fan

    Joined:
    Jun 20, 2010
    Messages:
    287
    Thanks Received:
    0
    Trophy Points:
    0
    Location:
    Snellville, GA
    Ratings:
    +0 / 0
    OK, I will say this up front. This is a rant. Period. Fed Ex has got to be one of the most inefficient excuses of a carrier that I have ever had the unpleasant experience of dealing with.

    Needless to say, this involves tracking the iPad coming in. Well, on the website, we've been watching since last week with the online saying the order will be here today by 10:30. I had meetings to schedule around this, so was trying to get verification on this. Especially since as of last night the online system was saying the iPad was STILL in China yet somehow STILL delivering today.

    So we called Fed Ex yesterday. Three times to talk to three different people up until 11:00 last night. Each time, same answer. Yes, it will DEFINITELY be there by 10:30 tomorrow (this morning). We even directly questioned them about it showing still in China. The answers?

    "The tracking system doesn't always get updated."
    "There is still plenty of time for it to overnight and arrive from China."

    These were the answers each time, without fail, talking to customer service reps and international customer service.

    So today, 10:30 comes and goes. No package, needless to say. Call customer service. And their answer?

    "Well, it was international and probably held up in customs. Even though it isn't marked as such on the account online."

    So when will it get here?

    "We don't know, it's not even in Alaska yet."

    So the moral, I have an $800 plus order floating around, this sorry excuse of a shipping company can't tell me where it is, when it will get here, NOTHING! And they wonder why I am annoyed. Really?

    To sum up, the customer service reps REPEATEDLY lied about it getting here today, even AFTER I pointed out where it was coming from and said, being a shadow of a doubt, they GUARANTEED it would get here.

    And they STILL don't know when the devil I will receive it.

    What an efficient shipping company. Not.
  2. Matth3w
    Offline

    Matth3w iPad Ninja

    Joined:
    May 26, 2010
    Messages:
    2,032
    Thanks Received:
    2
    Trophy Points:
    0
    Ratings:
    +2 / 0
    FedEX ships more than 3.4 million packages per day...
  3. ravynshadow
    Offline

    ravynshadow iPF Novice

    Joined:
    Jun 23, 2010
    Messages:
    51
    Thanks Received:
    0
    Trophy Points:
    0
    Ratings:
    +0 / 0
    That is what my iPad tracking was like but I still got it ontime.
  4. jkhonea
    Offline

    jkhonea iPad Fan

    Joined:
    Jun 20, 2010
    Messages:
    287
    Thanks Received:
    0
    Trophy Points:
    0
    Location:
    Snellville, GA
    Ratings:
    +0 / 0
    I know they have a lot of shipping. And honestly, I wouldn't have been upset if they would have looked it up and said that there were shipping issues and it had been delayed. I would have completely understood that. There were three different people that looked and said, undoubtedly that the order would be on time and that the computers were probably just not updating correctly. They even went as far as detailing the stops the package would make to get here on time.

    If they would have just said the truth of the matter, it would have been fine, but to go out of the way and go to the extent they did saying something that wasn't true is what is amazing to me.

    I apologize for the rant. It just frustrates the hell out of my that I have to be truthful and stick with my times with my company yet they can go out of their way to make up stories about how it will definitely make it on-time, causing me to rearrange my schedule to be here to sign for it.

    That's the main frustration to me. If it's going to be late, say it's going to be late and was delayed, that's fine.
  5. Matth3w
    Offline

    Matth3w iPad Ninja

    Joined:
    May 26, 2010
    Messages:
    2,032
    Thanks Received:
    2
    Trophy Points:
    0
    Ratings:
    +2 / 0
    I understand how you feel, you wanted your iPad today...
  6. jkhonea
    Offline

    jkhonea iPad Fan

    Joined:
    Jun 20, 2010
    Messages:
    287
    Thanks Received:
    0
    Trophy Points:
    0
    Location:
    Snellville, GA
    Ratings:
    +0 / 0
    Oh definitely. And I just drives me up the wall that plans were made around this and then shot to hell. Uggghhh, just annoying.
  7. Matth3w
    Offline

    Matth3w iPad Ninja

    Joined:
    May 26, 2010
    Messages:
    2,032
    Thanks Received:
    2
    Trophy Points:
    0
    Ratings:
    +2 / 0
    I feel you. I am checking Verizon's webpage to see if I can order the Droid X every day and I'm sure when I order it, even though I'll be in Germany, I'll make my wife take pictures of it and stuff. I was fortunate with my iPad as I purchased it at Best Buy, but my wife had to wait. However, I wasn't impatient for her iPad lol
  8. thehatguy
    Offline

    thehatguy iPad Fan

    Joined:
    May 12, 2010
    Messages:
    125
    Thanks Received:
    0
    Trophy Points:
    0
    Location:
    Dallas, TX
    Ratings:
    +2 / 0
    Shi$ happens.

    I'd be embarrassed to come on here and cry about something I cannot control.
  9. jkhonea
    Offline

    jkhonea iPad Fan

    Joined:
    Jun 20, 2010
    Messages:
    287
    Thanks Received:
    0
    Trophy Points:
    0
    Location:
    Snellville, GA
    Ratings:
    +0 / 0
    Embarrassed? Really? I was venting. So be it. Sorry to offend you so much. I was and am frustrated about what I consider a stupid move by no less than three customer service representatives that resulted in my shifting meetings around today.
  10. jkhonea
    Offline

    jkhonea iPad Fan

    Joined:
    Jun 20, 2010
    Messages:
    287
    Thanks Received:
    0
    Trophy Points:
    0
    Location:
    Snellville, GA
    Ratings:
    +0 / 0
    How are things looking on the Droid X? Initial write-ups seem really good. Have they said anything definite about when you can put in your preorder?
  11. Matth3w
    Offline

    Matth3w iPad Ninja

    Joined:
    May 26, 2010
    Messages:
    2,032
    Thanks Received:
    2
    Trophy Points:
    0
    Ratings:
    +2 / 0
    No, Verizon told me to keep checking back around the 1st of July, as most of their preorders begin two weeks before the release, IF at all.

    As for the Moto X, I keep seeing good things. I don't care that it doesn't have a front facing camera, I would never try to use a cell phone to do that...and battery life they are saying is comparable or slightly better than the original Moto Droid. So, I'm digging that.
  12. jkhonea
    Offline

    jkhonea iPad Fan

    Joined:
    Jun 20, 2010
    Messages:
    287
    Thanks Received:
    0
    Trophy Points:
    0
    Location:
    Snellville, GA
    Ratings:
    +0 / 0
    The battery life was something that got my attention also. That's the one minor thing with the Incredible that annoys me. but I can work around that one without a real issue now. I will be curious to see what it looks like in person.
  13. Holly
    Offline

    Holly iPad Fan

    Joined:
    May 12, 2010
    Messages:
    120
    Thanks Received:
    3
    Trophy Points:
    0
    Location:
    Ontario
    Ratings:
    +3 / 0
    I feel for you remembering how I felt on delivery date. Fortunately it arrived 20 minutes ahead of time stated.
  14. Seadog
    Offline

    Seadog Super Moderator Staff Member

    Joined:
    Mar 25, 2010
    Messages:
    2,522
    Thanks Received:
    52
    Trophy Points:
    0
    Location:
    Oklahoma
    Ratings:
    +52 / 0
    FedEx has this one problem...They use humans. FedEx wanted to put a distribution center in my town, since they already had a facility here. The city would not give them any incentives, so we only get overnight delivery. Every time I get a standard freight, it has to come in a delivery truck from 70 miles away. The last time that happened, my Apple order never made it on time. The idiot gal could not find my address, even though any GPS map will take you there. After four days of her ineptitude, I called Apple and got it overnighted. It arrived two hours before the FedEx gal finally made it. If anything comes through the local center tho, I have no complaints about service. UPS is usually pretty good, but I have heard a lot of tales about both carriers.
  15. iPadPil
    Offline

    iPadPil iPF Novice

    Joined:
    Jun 10, 2010
    Messages:
    54
    Thanks Received:
    0
    Trophy Points:
    0
    Location:
    USA
    Ratings:
    +0 / 0
    What's the big deal if you get it a day late? Is you business going out of business if you get it one/two days late? I do not understand the fuss you are making!! Just be happy, life is short.
  16. jkhonea
    Offline

    jkhonea iPad Fan

    Joined:
    Jun 20, 2010
    Messages:
    287
    Thanks Received:
    0
    Trophy Points:
    0
    Location:
    Snellville, GA
    Ratings:
    +0 / 0
    I just wanted to update that we ended up speaking with someone there that was extremely helpful. My wife has been tracking this and spoke with a supervisor that promised to call back when she was able to find something out about the shipment. She just called and explained that she found the shipment and something had gone wrong and the order had missed two flights previously coming out of China. She thinks probably because of the sheer number of orders out of the district, it had gotten lost in the mix.

    She completely understood and said that the others we spoke to yesterday should have shifted our call to a different department that basically specializes in the type of shipments that Apple comes in on. Also said the people we had spoken to without a doubt should have never said the order would be here today. They spoke without confirming and without looking at the correct information on the screen.

    So the supervisor went above and beyond. She is supposed to call back tomorrow after she makes sure about the shipment making its final movement. When she does, we're going to try getting her name and address to send a letter forward to let her supervisors know what a good job she did and that she is an exemplary employee.
  17. sa66
    Offline

    sa66 iPF Noob

    Joined:
    May 29, 2010
    Messages:
    9
    Thanks Received:
    0
    Trophy Points:
    0
    Location:
    Atlanta
    Ratings:
    +0 / 0
    Fed Ex is screwed up. My iPad case was supposed to be delivered today but late last night it was sitting in Hong Kong. I knew it wasn't showing up today but they did not update the estimated delivery until this afternoon. Their tracking system really should work better and their reps should not pile on the bs just to get you off the phone.
  18. figmo10
    Offline

    figmo10 iPad Junkie

    Joined:
    Apr 15, 2010
    Messages:
    517
    Thanks Received:
    3
    Trophy Points:
    0
    Location:
    NH
    Ratings:
    +3 / 0
    Tom Hanks is using it trying to help him get off that damn island.
  19. jkhonea
    Offline

    jkhonea iPad Fan

    Joined:
    Jun 20, 2010
    Messages:
    287
    Thanks Received:
    0
    Trophy Points:
    0
    Location:
    Snellville, GA
    Ratings:
    +0 / 0
    OK, that's funny! :D
  20. spinfreak
    Offline

    spinfreak iPF Novice

    Joined:
    Apr 20, 2010
    Messages:
    87
    Thanks Received:
    0
    Trophy Points:
    0
    Location:
    Fort Lauderdale, FL
    Ratings:
    +0 / 0
    On the day that it finally does arrive, you should make sure that you're not home. That'll show them. :p

Share This Page

Search tags for this page

fedex shipping inefficient