Facetime

Discussion in 'iPad 2 Forum' started by Avista, Mar 26, 2011.

  1. Avista
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    Avista iPF Novice

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    Has anyone figured out how to get on Facetime I put in my Apple ID and password, and it says, "check network connection". We have WiFI and I get my mail and on the internet just fine. Can't figure out why Facetime won't accept me.
  2. 1million
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    1million iPad Addict

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    My wife and I just start the app and select each other and it connects instantly. Do you have the person your calling added as a contact?
  3. Avista
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    Avista iPF Novice

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    No, I don't have anyone as a contact yet. Don't I have to log on first? That is where the problem is. I"ll keep trying. Thanks.
  4. 1million
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    1million iPad Addict

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    For my wife and I it had us sign in then set up. It took a few minutes for set up and we were chatting. Try restarting the FaceTime app and see if that helps or the IPad itself. Also try restarting the WiFi on the IPad.
  5. watersd
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    watersd iPF Noob

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    A probable Fix


    Hello

    I got a new ipad 2 yesterday and have had issues exactly as you describe. Apple support guys were unable to help.

    I have now fixed this on my Ipad and would be interesting to see if this fixes for you.

    Go to Settings, Network, Wifi and select your wifi connection. Go to the settings of it by pressing the blue arrow next to it.
    Then in the DNS server list add , 8.8.8.8, 8.8.4.4 to the list.
    ( The comma is important to add to the existing IP address that you will have in there- the existing address is most likely your ADSL router IP address)

    This instantly fixed it for me and worked 1st time after.

    If it works for you i will post how i came to this solution.

    best regards
  6. Blackbelt
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    Blackbelt iPad Enthusiast

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    The best app i use called " Tango" and it uses your 3G connections to establish face time application. I seldom use the face time WIFI, however I use the Tango app to have face time with my wife during lunch time.
    Tango is a free app.
  7. JJK
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    JJK iPad Enthusiast

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    I have these DNS as well, but it did not do the trick for me. Everytime I try to sign in it gives me a time out error. On my Mac no problem. I tried as well to create a new Itunes account, but here as well no luck.

    Sent from my iPad using iPF
  8. Blackbelt
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    Blackbelt iPad Enthusiast

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    Why don't you tell us how you have come up with this solution prior to altering one's DNS.
  9. Blackbelt
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    Blackbelt iPad Enthusiast

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    in order for Face time to work well, both parties must have strong WIFI connectivities.
  10. Ncaissie
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    Ncaissie iPad Enthusiast

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    Are you logged in using the same account as someone else on the network?
    Also try putting your user name and password in through the settings app under facetime.
  11. Chriztofor
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    Chriztofor iPad Fan

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  12. JJK
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    JJK iPad Enthusiast

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    As mentioned by poster he can receive mails, so his wifi is fine. I have the same problem. I have no internet problem with my Ipad. Just cant get connectedmto Facetime. Itunes ID and pass are correct.

    Sent from my iPad using iPF
  13. JJK
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    JJK iPad Enthusiast

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    No and yes did that as well.

    Sent from my iPad using iPF
  14. watersd
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    watersd iPF Noob

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    dns change

    After trying everything I could think of and everything i could google and all the apple support guy had to offer I ran wireshark on my laptop to see what it was trying to do.

    It turned out it was failing almost immediately as it couldnt resolve a DNS lookup, which was presumably to a facetime registration server ??

    So went looking for some public DNS servers to use and came across another forum that I hadn't seen before and someone on there had the google DNS server addresses 8.8.8.8 & 8.8.4.4. So used them and worked immediately.

    I havn't been able to try on other providers ADSL yet. Will try some in the office today. My home one is Talk Talk Business and looks like something going on with the DNS distribution ?

    Anyhow, this worked for me as soon as i added these to my DNS servers on my wireless settings.

    The 2 Apple support guys reckon they hadn't had anyone call them about this issue before ( which can't be right). and they just blamed my ADSL provider after I told them the DNS change worked.

    regards
  15. JJK
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    JJK iPad Enthusiast

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    The way I see it is that your provider will give you a DNS as long as you have dhcp enabled in your router. google provides free DNS, which can be faster. So, your problem is not Facetime related, but more provider or the router on your side. Just my thoughts

    Sent from my iPad using iPF
  16. gingernick
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    gingernick iPF Noob

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    Hi, had same problem here!

    Broadband is also with TalkTalk Business, updated the DHCP config on the router, so that all devices now receive the Google DNS servers and Facetime now works. :)

    thanks
  17. stcato
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    stcato iPF Noob

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    The DNS setting trick works for me, alternatively you can put in 8.8.8.8, 8.8.8.4 - it also works
  18. gjr1983
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    gjr1983 iPF Noob

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    yes mate it works i have been trying for a while thanks for your help.you made more sense than talk talk they did not even know what vpn was thanks again and also does this mean people can access my settings as i am on a public dns
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