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Exchanging iPads

Discussion in 'iPad General Discussions' started by totemynote, Jun 5, 2011.

  1. totemynote
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    totemynote iPad Fan

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    I have exchanged three iPhones and two iPads under warranty for little defects. I was in and out in 10 minutes, I was genuinely surprised at how easy it was.

    IPad 1's are in the zone of warranty expirations right now. I was thinking we could all post about known reasons that an exchange attempt might/would work. Nothing "underhanded" but defects that are negligible but will still get you a shiny new iPad. If this thread gets some responses I'll post the reasons I got exchanges. tried to google a list reasons but nothing came up.
  2. Oops
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    Oops iPad Fan

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    Do share... Interesting to know
  3. will89
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    will89 iPF Novice

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    Would be interested to know what little defects they will give you a new one for...
  4. totemynote
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    totemynote iPad Fan

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    First I did a iPhone 3GS. I dropped it (it was in a case). The screen didn't crack but the display had these weird lines all over it. The warranty was three weeks from expiration so that was very desirable.

    Next the same phone. The home button worked but it was "spongy" or something. You had to mash it relatively hard for it work.

    Next a three month old iPhone 4. The battery seemed to be discharging too quickly. I ended up getting the same employee who did one of the 3GS's and he was real cool! He did test it for a long time though.

    Next a iPad 1. Speaker volume progressively lowering and seemed scratchy. This time he called a higher up and they seemed to debate it. They did it.

    Next a iPad 2. Tiny amount of "light bleed". Immediate exchange with no testing. It was barely noticeable too. The employee said he had never heard of the issue but it took five minutes.

    Heh, I live 3 miles from a apple store so I drop in fairly often just to browse and soak I'm the atmosphere. I think maybe it helped a bit that they are familiar with me.
  5. totemynote
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    totemynote iPad Fan

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    I just thought to say about the home button issue... Two other people I know succeeded in an exchange for the same. And they didn't really have to mash theirs very hard, they just said it felt spongy. They drew the same employee I mentioned who is very pleasant to deal with.
  6. totemynote
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    totemynote iPad Fan

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    Heh, I just realized I could of just listed all the defects without describing the whole experiences. But I thought it might help to illustrate them so if others have similar relationships with their store it would help.

    So...
    1. Dropped a 3GS. Screen not cracked but display had lines going across it. The lines were growing as time went by.

    2. "Spongy" home button on 3GS replacement above.

    3. Battery discharging quicker than when it was first purchased.

    4. Speaker sounding scratchy and volume a bit lower than normal.

    5. "Light bleed"... Little areas of light showing around border of display.
  7. nicolaslondon
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    nicolaslondon iPF Noob

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    Thanks for posting!:) very interesting!
  8. Tim SPRACKLEN
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    Tim SPRACKLEN iPad Legend

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    I know we are all staying honest and above board here - we all know what the right thing is to do.

    Tim
  9. leolaksi
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    leolaksi iPF Novice

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    All I gotta say is .....hmmmm.
  10. Oops
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    Oops iPad Fan

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    Interesting... Well thus far I have not had any issues with any of my apple devices...

    I did droped my 3GS which caused the housing to shift a bit... Which lead to the external buttons (power, mute and volume) not working. Quick fix is having a cover that grips the iPhone tight and tada.. It works. My own fault for letting it slip... Will simply wait for the iPhone 5 and get the it when it eventually comes out.

    Sent from my iPad using my fingers
  11. Kaykaykay
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    Kaykaykay iPad Wizard

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    I'm with Tim.
  12. mrkrabs
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    mrkrabs iPF Noob

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    while I am all for honesty, handheld devices such as phones qare expected to survive drops of some degree.
  13. leolaksi
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    leolaksi iPF Novice

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    Usually devices regardless of brand are replaced due to defects, not because they could not survive an accidental drop. And whether a device survives a drop depends on the specifics of the drop and not necessarily the distance to impact.
  14. totemynote
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    totemynote iPad Fan

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    Yes, of course. But if there is something covered by the warranty that is defective even a little then an exchange is warranted. And perhaps there are things covered that some people may not be aware of yet have these same defects.
  15. SweetPoison
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    SweetPoison iPad Legend

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    Then you have nothing to worry about, right? You just want to help people, correct? Make sure they are seeing the big picture?
  16. Itzxdjx
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    Itzxdjx iPad Fan

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    I think everyone one should take advantage of the apple stores I def a 100 percent agree with this post.

    As long as your truthful not an Douche, and respectful sometimes, even when it not covered under warranty, they will still give you a replacement! That's what they are there for they don't get any benefits from selling the refurb units there purpose is to help customers in their time of need.

    But I find nothing dishonest about trying to get you defective unit replaced. I cracked my iPhone 4 screen 3 times and every time they where nice enough to replace it free of charge and once for my girlfriend! It pays to take a walk in the apple store.

    Like the OP I live fairly close and feel that it is an added benefit when I purchase an apple device! I enjoy guiness bar appointments!
  17. totemynote
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    totemynote iPad Fan

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    I don't think I have anything to "worry about". If I do please explain. I see nothing nefarious in this thread but I feel it is being insinuated that there is. I am not trying to be argumentative. I just don't understand the point of this vauge response. It's kinda creepy.
  18. ALcH3Mi5T
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    ALcH3Mi5T iPF Novice

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    This is interesting. I have an issue with my home button either: not responding at all, reacting as if I had double pressed the button, or if I double press it will do a single press action which is the stupid search :( it happens at least 80% of the time. Drives me up a wall but very busy and both stores here are NOT convenient. One is in a mall, the other close to downtown with very poor parking. On the other hand, I need to take it before warranty is up.
  19. totemynote
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    totemynote iPad Fan

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    Yes, this seems to be a common problem. The part the button mashes down on becomes weakened. It can be fixed by taking the iPhone/iPad apart and sort of spreading out the connections to make it tighter to the button. But if it were me I'd take the time to use my warranty and get a brand new phone instead. In fact I would try to get an exchange before it got as bad as you are explaining. If it feels spongy it is getting weaker. And most would agree that alone is a defect that the warranty should cover. With the new multi-gestures being developed it's likely the home button will disappear on future generations of iDevices and this will no longer be an issue.
  20. totemynote
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    totemynote iPad Fan

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    Exactly. Be honest, relaxed and assertive. In my experience Apple stores have excellent customer service. The employees are attentive and helpful. And they are most certaintly not uptight. They want you to enjoy your stuff and be satisfied with it. Most, if not all, of them love iDevices as much as the rest of us.

    I love GB appts too!
    Last edited: Jun 7, 2011

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