Exchange Push mail not working Ios5

Discussion in 'iPad OS' started by daffie, Oct 13, 2011.

  1. daffie
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    daffie iPF Novice

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    Did a full restore yesterday to Ios5 and everything's fine, except Exchange push email. Email doesn't get updated automatically, only when I open the Email app will it update. Strange, as all settings are correct. Exchange worked fine on 4.3.5. Anyone encountering this issue or maybe have a possible solution? Thanks.
  2. revox
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    revox iPF Noob

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    Hi. A had the same problem 10 minutes ago. this was my first post here but i want to help you.
    Go to Settings -> iCloud -> delete your icloud account. Now go to mail, contracts and calendars and delete your mail account too. Restart the ipad and go to MAIL (not in settings->mail, bla bla) and set your mail account.
    And it will work now. :)
    Last edited: Oct 13, 2011
  3. daffie
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    daffie iPF Novice

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    Will try this right away...thanks!

    Edit : after removing the iCloud account, immediately notifications appeared about new emails (exchange)! Seems indeed like iCloud was in the way. Will now follow-up your further instructions.

    Edit2 : restarted ipad, added Exchange mail account via Mail app. Still no push sync possible :( Btw I haven't set up the iCloud account yet...not sure if I should or not (for Test purposes).

    Any additional idea's / tips ? I appreciate the help.
    Last edited: Oct 13, 2011
  4. revox
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    revox iPF Noob

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    Or.. you can set up icloud account, but do not let the icloud to store mails. Anyway.. icloud it is not a vital app (4me) and i just delete it. Like the newsstand app.. it can't be removed from the screen (i want to put the app in a folder and i can't do that). :)
    Another thing it's frustating, ipads do not have weather in notification center like iphones. That.. just suck..
    Last edited: Oct 13, 2011
  5. K1W1
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    K1W1 iPad Fan

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    We have push exchange at work and I have iCloud storing mail and it works fine for me. I just sent an email to my work account from Hotmail on my PC at home and it arrived instantly on the iPad.
  6. revox
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    revox iPF Noob

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    Same thing happend to me too. If i send mails from "me to me", i receive them. From other people,etc.. i do not receive them. :)
    Anyway.. delete icloud account for me.
  7. daffie
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    daffie iPF Novice

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    @Revox :

    Thanks for the tip. It seems to work, however sometimes it doesn't, so can't rely on it 100%. Weird! Will keep an eye on it for now and see what happens.

    Edit : Up untill now all seems to work fine with push mail and Exchange.
    Last edited: Oct 13, 2011
  8. revox
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    revox iPF Noob

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    No problem. Glad to help mate. xD
  9. vajzworld
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    vajzworld iPF Noob

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    I am facing issues with my Exchange emails. It all worked well IOS 4.3.5 on both, my iPad and iPhone but after I updated my devices to the new iOS5, I don't see anything on my mail list and it throws up an error saying that server was not found.

    I will try the steps suggested above and hope it works...
  10. egrolman
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    egrolman iPF Noob

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    Deleting Cloud account fixed Exchange Push mail not working iOS 5

    I'd tried everything else and this is what worked: deleting my iCloud account. Thanks for the assist.
    Ellen
  11. Babylonia
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    Babylonia iPF Noob

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    iCloud has a problem with IOS5 on both ipad and iphone sync with exchange servers. You can have an icloud account but turn off mail, calendar, contacts and notes syncing and it will work fine. I have tested this across both platforms and got it work on both and tried each element individually to see what crashed exchange syncing.

    Hope it helps>>>
  12. plonde
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    plonde iPF Noob

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    ipone 3gs

    I've followed all the tips outlined in the forum and still can't get email to work properly on my iphone since the upgrade.
    i can't send email from the phone and messages that do come in don't synch with my computer when i delete from either place.

    when I deleted iCloud, as someone suggested, I lost everything. Contacts, etc. Fortunately, restoring it brought them back. I've deleted and resotred my email account on the the iphone, too and still nothing.

    Thoughts on what to do now?
    Thank you!!
  13. Davidmacpherson
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    Davidmacpherson iPF Novice

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    I have iCloud set up on my iPad2 (with OS5) and iPhone 4s (with OS5) and "push" mail works 100% everytime on my iPhone but works only intermittently on my iPad.

    I have removed my iCloud account, re-added it, tried it with Mail On and Off but it makes no difference. I have deleted my Gmail account from my iPad and reset the device several times then reloaded Gmail (as Exchange mail using m.google.com as the server) but it makes not a jot of difference.

    I can no longer rely on notice from my iPad of incoming mail but only on my iPhone.

    My iPad and iPhone sync up to my Google Account, I only use iCloud as a backup medium (I think... but I get easily confused...) and on the face of it both devices are setup identically but only one works! This morning my iPad started to resond to "pushed" email but later on decided it didn't like doing that and now only "finds" mail when I open the app.

    Irritating is too small a word for it!
    Last edited: Nov 1, 2011
  14. johnpainter
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    johnpainter iPF Noob

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    Connecting your iOS5 device to Exchange Server

    I've found a fairly straight forward fix if you're having this problem, I'm sure it won't work for all but it will work for some. This is easier to try than restting your network settings and deleting your iCloud account, so try it first.

    If you've already got an Exchange account set up but not working - you get the "Password Incorrect" message then; 1) delete the Exchange account. 2) set up a new Exchange account. 3) enter your Domain name. 4) continue set up as usual. My iPad 2 wifi/3G is connected to iCloud and my company Exchange server, I get the full Outlook suite email/contacts/calendar/etc.

    I found that for some reason omitting the domain name during set up, even though Apple says it's optional, it isn't. If this doesn't work then try the other methods.

    Good luck.
  15. johnpainter
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    johnpainter iPF Noob

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    Delete the Exchange account, then create a new one. Enter the Domain name (its not optional like set up indicates) and everything else. Do NOT just enter the Domain name to an existing Exchange account, that won't work. You must delete your exchange account off your iPad and iPhone, and set up a new one and enter everything. Both iCloud and Exchange should play nice.
  16. GoodGuyAttorney
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    GoodGuyAttorney iPF Noob

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    I had the same problem. After updating to iOS5 my office based outlook exchange would not push email to either my iPad or my iPhone. I re-set repeatedly without any change. Additionally, every morning (or after midnight if I was checking it that late) I would receive multiple messages that my password and settings were incorrect. I had to open the settings and change something (it didn't matter what I changed) to get the connection to work. I would simple delete one letter in the domain name and then re-type it to connect. After reading all of this thread I figured out that iCloud is screwing with my exchange connection. The only thing linked to outlook via the cloud was my notes. I turned notes off and viola, all emails pushed. Additionally, the morning re-set problem disappeared as well. Unfortunately, now all my notes are gone. I've determined that if I need to read or create a note that I have to turn notes on in the cloud settings, open notes (my notes then quickly load) read my note,mclose notes and then turn notes off in the cloud settings. It's about 10 extra steps but it works.
  17. sjleworthy
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    sjleworthy Super Moderator Staff Member

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    same here. on my ipad 2 ...

    ios 4.x worked faultlessly all the time
    ios 5 didnt give me any auto pushes.
    ios 5.0.1 was intermittent and occasional.

    deleting my icloud account seems to have solved the problem, even though ALL of my icloud settings for every option were set to OFF and i never used it in the first place.

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