I recently uploaded a suggested upgrade to my I-Pad. It was supposed to give new features such as wireless printing, ability to imporve organizing apps, etc. Upload went well then an error 13019 appeared. Now when I sync my I-Pad, it goes through steps 1-4 just fine. When #5 comes up and it says, "syncing photos", I get the error message. I can still upload photos, apps, etc, but no longer have the ability to load new videos from one of my video services. I can see them in the software library collection, but can't get them into the I-Pad. Can someone offer some suggestions? Martin PS Would resetting the I-Pad to original facory settings get rid of the "new" software updates and take me back to square one?