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Error 37 - help!

Discussion in 'iPad Hacking' started by yev, Mar 21, 2012.

  1. yev
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    yev iPF Novice

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    Hello everyone,

    I have my friends iPad 1 3G 64gb. He was trying to upgrade to iOS 5.0(something) from 4.3.5, during the upgrade he got error 37. He gave me the iPad to fix it. (He is a nub when I come to this.);)

    So far I tried the following
    1. Restoring from iTunes 3 or 4 times (I used both mac and win computers nothing helps)
    2. Custom restore to downgrade back to 4.3.5 (getting 3194 error because it has iOS5 already)
    3. Custom restore to 5.0.1/5.0 nothing works same issue error 37.
    4. I tried redsn0w to jailbreak… didn’t work.
    5. I tried to boot/fix from redsn0w… still nothing


    iPad has black screen and it’s in DPU mode all the time. As far as I know firmware is corrupted

    Anyone has some suggestions what should I do. Did anyone fix this issue?
  2. Semel
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    Semel iPad Enthusiast

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    Sounds like your only option will be to restore to the latest 5.1
  3. yev
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    yev iPF Novice

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    I did that a few times and I still get that error 37
  4. Semel
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    Semel iPad Enthusiast

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  5. yev
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    yev iPF Novice

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    I know that already I did my research already and I tried from Mac to restore and it doesn't work as well :(
  6. Semel
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    Semel iPad Enthusiast

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    Are you connected to the internet when attempting the restore?
  7. yev
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    yev iPF Novice

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    yea i am. should i try without?

    Would not let me restore.
    Last edited: Mar 21, 2012
  8. yev
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    yev iPF Novice

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    Does anyone have any more suggestions?
  9. iluvmyipad
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    iluvmyipad iPad Fan

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    I am having the same problem now with my iPad 1, I'm getting those errors too. Now I've got that first screen and it's stuck there. Please let me know if you find a fix too.
  10. leelai
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    leelai Administrator Staff Member

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    Have you downloaded the latest version of iTunes and disabled your virus protection and firewall?
  11. yev
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    yev iPF Novice

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    Yea i have the latest itunes.I used fresh windows and i also tried on Mac.
  12. f4780y
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    f4780y Super Moderator Staff Member

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    If you follow all the steps in this guide you should be able to get a vanilla 5.1 restore completed. All the steps are important, so best not to skip any with the exception of step 2. You only need to do step if you or someone using your PC has jailbroken any iPad. If you are sure they have not, then skip step 2 (but there is no harm in doing it). But do all the others!

    http://www.ipadforums.net/jailbreak...lsafe-method-restore-current-version-ios.html

    Good luck.
  13. leelai
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    leelai Administrator Staff Member

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    As you've tried a lot of remedies and now have it in DFU mode I'm going to move your thread to our Hacking section where it will receive a better response. Hang in there!
  14. leelai
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    leelai Administrator Staff Member

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    You beat me by .......much, I was hoping you'd see this!
  15. yev
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    yev iPF Novice

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    I just followed all the steps and here is where I am getting an error

    Itunes:
    extracting software
    ... verifying ipad with apple
    preparing ipad for restore (ipad turns on and i see apple logo with a status bar)
    Waiting for Ipad
    Starts restoring..
    restoring ipad firmware... and I get error 37
  16. f4780y
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    f4780y Super Moderator Staff Member

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    Error 37 normally occurs if anti-virus, firewall, or anti-malware software is interfering. Did you follow the advice in the guide and disable all such software? What is your OS and what do you have running on it as standard?
  17. yev
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    yev iPF Novice

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    I have Win7 64x, when i was restoring my antivirus was disabled. The issue is that it happens on all computers that i tried so far.
  18. f4780y
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    f4780y Super Moderator Staff Member

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    Well, all I can tell you is I've never known the above method not to work unless there is a PC problem preventing it. It's a tried and tested process over many years, many devices, and many versions of IOS. How many PC's have your tried? Do they have the same basic setup? Usually folks forget they have exactly the same things installed across all their PC's and that's the problem.
    The other thing your problems may point to is a hardware failure in the iPad. One thing Apple are good at is helping n00bs, so if your friend takes his iPad into any Apple Store they will restore it for him using one of their Macs. That at least will rule out a problem with the device itself.
  19. yev
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    yev iPF Novice

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    He already tried Apple Store, they tried and could not restore it. Then they told him to buy a new one.

    I am fix computers for a leaving so I have tons of different laptops and desktop. I tried on 10 different computers with different OS's and different configuration. Nothing helps.

    Do you have any more suggestions that i can try.
  20. f4780y
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    f4780y Super Moderator Staff Member

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    Hmmm, that information would have been good at the start! The iPad has a hardware fault and cannot be fixed. End of.
    Sorry :(

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