engad:Unlimited data option disappears from iPads,AT&T tells grandfathered customers

Discussion in 'iPad Carriers' started by zeny, Jun 21, 2010.

  1. Samurai

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    Just read some more accounts of people calling. After a long wait AT&T told them to sign up for the 2G plan and they will change it manually will take about a week. AT&T and BP should merge - that way there will be no question on which is the most screwed up company in the world.
     
  2. MikesTooLz

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    Verizon may still have unlimited cellphone data plans but they got rid of there mobile broadband unlimited plans for things like the mifi and aircards years ago.
     
  3. figmo10

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    Oh yeah, that will go smoothly. Like the iPhone preorders.
     
  4. packaok

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    Follow-up: I tried to call AT&T last night and waited on hold from 8:45pm until their system dumped me at 10pm. Their call center closes at 10pm Eastern.

    Today, my wife called them at 5:15pm. I arrived home from work at 7pm and she was still on hold.

    At that time, I read the AT&T support forums and found an important tip: While you are on hold, go ahead and sign up for the 2 GB plan. This will enable them to then switch you over to unlimited during your phone call. Otherwise, if you have to sign up for a plan during the call, they will switch you within 10 business days and you will receive an email confirmation when it happens. If you are already signed up, they switch you then and there to unlimited and you can verify it in your account information.

    I held until just after 7:30pm and a very nice CSR picked up. Within 5 minutes, I was switched.

    Be patient. With iPhone 4 being released tomorrow, I'm sure that their call center will just get worse and worse over the next few days.
     
  5. Seadog

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    It is almost impossible for any company to keep up with the demand we are seeing now. If it is any consolation, the British telecomm companies have annnounce that all of them are going to a 1GB cap on data plans. O2 is the iPhone rep there, and they have a 750MB cap. The experts were not surprised by most of the caps being imposed, but even the companies that could gain a lot of new customers by staying with bigger cap numbers, are going with the same restrictions because they cannot handle the loads.
     
  6. pallentx

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    There has never been many true "unlimited" data plans anyway - just unenforced caps. I think the fine print on Verizon mentions a 5gb cap.
     
  7. Samurai

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    I got it all done in about 20 minutes this evening. Had to sign up for the 2Gig plan, then they transferred me to the "Ipad Support Team" and they switched it to the unlimited right then and there. Guess I was lucky that I just missed the big crunch in the last couple of days.
     
  8. CoMoMacUser

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    What's a good app for tracking Wi-Fi bandwidth usage?
     
  9. MikesTooLz

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    there are none and its not even possable unless you jailbreak your ipad and have an app running in the background all the time.
     
  10. grokit

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    So this is a defacto mandatory lifetime contract for $30 a month if you want unlimited data, great...

    I haven't signed up yet because even though I qualify according to my purchase date, because I am outside of AT&T's 3g service area and would like to find out if they have a hard date to when we will be upgraded where I live; we just have voice/EDGE coverage at the moment :(

    I did get an e-mail from Apple telling me I had until July 15 to figure it out but it also included this dastardly tidbit.

    "Please note: If you cancel the Unlimited AT&T 3G Data Plan for iPad or the Plan is not auto-renewed in the future, you will not be able to order the Unlimited Plan again."

    I can see why there's a lawsuit filed, as they originally advertised "unlimited data, no contract required" :mad:
     
    #20 grokit, Jun 27, 2010
    Last edited: Jun 27, 2010

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