Emails not downloaded from server

Discussion in 'iOS 9' started by Apple Jack, Oct 30, 2015.

  1. Apple Jack

    Apple Jack
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    Since I upgraded to 9 .? A lot of my emails come with a subject but the rest just states: 'Email was not downloaded from the server'. It seems to be just one account thus far and this only happens with my iPad and iPhone. My Windows PC doesn't seem to be affected. Contacted Apple and after two techs mulled over it stated "that since it wasn't downloaded from the 'server' it is a problem from my carrier (Suddenlink). I contacted Suddenlink and they are blowing me off right now. Seems no one wants to tackle the problem.

    Any help would be greatly appreciated.
     
  2. hoben02

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    See if settings>general>reset>reset all settings helps.
     
  3. twerppoet

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    Is your Sudden Link a POP3 or IMAP account? The probably cause, and possible fixes will be different depending on the account type.
     
  4. twerppoet

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    Has absolutely zero affect on email account's and settings.
     
  5. Apple Jack

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    Yes, it is a POP3 account.
     
  6. twerppoet

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    Ok.

    The thing about POP3 accounts is that they have two basic modes of operation when a email client accesses them. They can download and leave mail on the server, or they can download and delete mail from the server. Though, a recent addition on the iPad allows you to download, but not delete until some specified period of time.

    So this is what 'might' be happening. The iPad is accessing the POP server, but not getting the full email, just the headers. Then your PC access the server, downloads the full email, then deletes it. When the iPad tries to access the full email later, it is no longer there to be downloaded.

    My recommendation is to set the computer to leave emails after downloading, and set the iPad to delete after a reasonable period; say 30 days. In both cases you'll have to dig into the Advanced settings on both devices to make the changes.

    Better would be to switch to IMAP, if you're provider will allow. If they won't, I'd consider switching your main email account to another service that does have IMAP, and only keeping the POP3 account for backup.

    I really don't like POP3. It was created before most people had more than one computer to access their email, and it has not aged well. It's only good point is that it is cheaper for providers to set up and maintain; which is why so many ISPs (Internet Service Provider) have them. At least the ones where your email account is an afterthought. Unfortunately that describes most ISP's.

    Another reason to have a main email address that is not from your ISP is that you won't lose that address just because you move, or decide to go with a different internet provider.

    Why it's happening now? My guess is that Apple has optimized Mail a bit more, to keep it from using up too much local space on the iPad; so it's more likely to leave full emails on the server until they are needed.
     
  7. Apple Jack

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  8. Apple Jack

    Apple Jack
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    I really appreciate your reply. I did switch my accounts from pop3 to IMAP. Unfortunately, it hasn't help my situation. But, I am changing my primary address to a different type account. The POP3 account still works well with Windows but I switched to IMAP since it is a newer protocol.

    Thanks for your help. I certainly will be monitoring your posts as they are very informative.
     
  9. twerppoet

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    No problem.

    I'm sorry it didn't fix the situation.

    Deleting and re-adding accounts on the iPad has been known to help, but if you switched to IMAP, then you already did this. Hopefully the new account will work better for you. It's generally a good idea to have a couple accounts anyway. At least I think so. Even the best email provider has occasionally problems, and it's good to have an alternate way of getting that important email out.

    If you switch to using IMAP on one device for an account, be sure to do it for all the devices on that account; otherwise you lose almost all the benefits of doing so.
     
  10. rearummel

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    I have the same problem with Outlook. When I changed the email client, it works fine now
     

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