1. Due to the recent site upgrade, the iPadForums (iPF) App will no longer work. The new iPadForums.net website has been designed from the ground up to work perfectly from any mobile, tablet, or desktop computer using the built in internet browser. Create a shortcut to iPadForums.net on your home screen by following these steps: Create an icon for iPadForums.net

Email problem

Discussion in 'iPad 2 Forum' started by emcemv, Nov 18, 2012.

  1. emcemv
    Offline

    emcemv iPF Noob

    Joined:
    Nov 18, 2012
    Messages:
    2
    Thanks Received:
    0
    Trophy Points:
    0
    Ratings:
    +0 / 0
    Hi all, new iPad owners, loving it so far! An email problem just appeared on one of our iPads, when viewing an email, we see the from, to and subject lines but nothing else, the body of the email is not there, just white screen. I've check all the settings I could find and compared to another iPad we have that is working fine.

    Help!
  2. Mickey330
    Offline

    Mickey330 Administrator Staff Member

    Joined:
    Aug 30, 2010
    Messages:
    11,315
    Thanks Received:
    1,615
    Trophy Points:
    113
    Location:
    Western NY state (USA)
    Ratings:
    +1,688 / 0
    Try the old standard first: close the app fully, then restart or reset the iPad (or both). To do (apologies if you already know):

    Fully Close an App: Double tap the Home button (or do a 4-finger swipe up) to reveal a row of icons in the multi-tasking bar. Press and hold an icon until they all start to wiggle and you see a red circle with a minus sign ("-") in the top left. Press the minus sign to fully close the app. Don't worry, it won't remove the app from your iPad, just from the iPad's resident memory.

    Then...
    Restart: Hold down the power button until the power off slider appears. Slide it off. When the iPad finishes shutting down, hold down the power button again until the Apple logo appears.

    If that doesn't help, try this last step...

    Reset: Hold both the power and home buttons until the screen goes dark and the Apple logo then appears (the slide to unlock screen may or may not appear). Once the logo appears, release the buttons. After a time, your homescreen will appear. Please note that it may take some time for the Apple logo to appear or for your homescreen to appear (or both). This is normal. Eventually, the homescreen will appear.

    See if that helped? If not, holler back and we'll take another shot at it. Good luck.

    Marilyn
  3. MrDoug
    Offline

    MrDoug iPF Novice

    Joined:
    Nov 4, 2012
    Messages:
    38
    Thanks Received:
    1
    Trophy Points:
    0
    Location:
    Boise, Idaho..
    Ratings:
    +1 / 0
    do an hard reboot.. hold home and off botton for about 30 seconds until the apple icon come on screen and release and let it reset.. just a idea..
  4. emcemv
    Offline

    emcemv iPF Noob

    Joined:
    Nov 18, 2012
    Messages:
    2
    Thanks Received:
    0
    Trophy Points:
    0
    Ratings:
    +0 / 0
    Email fixed!

    Many thanks for your simple fix, resetting the iPad fixed the problem immediately! Have a great thanksgiving!

Share This Page

Search tags for this page

ipad air email thread problem