Email problem

Discussion in 'iPad Air Forum' started by Skukusa, Jul 24, 2014.

  1. Skukusa
    Offline

    Skukusa iPF Noob

    Joined:
    Nov 4, 2013
    Messages:
    4
    Thanks Received:
    0
    Trophy Points:
    1
    Location:
    UK
    Ratings:
    +0 / 0
    Hi I am occasionally unable to send emails on my iPad Air, although new emails are downloaded. The attached window appears. All my log in details are definitely correct.

    Attached Files:

  2. J. A.
    Offline

    J. A. iPad Legend

    Joined:
    Nov 11, 2012
    Messages:
    11,538
    Thanks Received:
    3,211
    Trophy Points:
    113
    Location:
    Apetlon, Austria
    Ratings:
    +3,889 / 4
    Hi Skukusa! Welcome to iPF!

    Make sure your internet connection is working: try to access a random website through a browser.

    Turn off Wi-Fi on your iPad, then on again. Try to use a different Wi-Fi, if possible.

    Reset your router: turn it off, plug it out, leave it for a few minutes and then plug it in and turn it on again.

    Reset your iPad. This won't remove data or settings. Press and hold Home and Power button until the Apple logo appears, then release both and let the iPad power up.

    Make sure the password for the Outgoing Server is correct, if it's entered somewhere (SMTP).

    Restart your iPad: turn it off and on again.

    And last option: delete the email account and set it up again.

    Hope that helps.
    Last edited: Jul 25, 2014
    • Like Like x 1
  3. Victoria022
    Offline

    Victoria022 iPad Fan

    Joined:
    Jan 6, 2013
    Messages:
    152
    Thanks Received:
    11
    Trophy Points:
    18
    Location:
    United States
    Ratings:
    +13 / 0
    Welcome and congratulations Skukusa...
  4. Diane B
    Offline

    Diane B iPad Junkie

    Joined:
    May 8, 2010
    Messages:
    745
    Thanks Received:
    36
    Trophy Points:
    28
    Location:
    North Carolina
    Ratings:
    +37 / 0
    I have the same issue with my Air and one of my email addresses, not both. I have tried everything and its really annoying to see my Iphone have no issues, same settings, etc and Ipad have this periodically. I spent time with several support people for my ISP and we never resolved it from their end--i do think turning wifi off and on again did the trick but not completely sure.

    Today I had the issue again, only on the Ipad as before, iphone received without a hitch. I did a reset, deleted the account finally and did another reset but when I went to settings the account remained (?) but when the email client tried to download email it asked for my password and accepted it this time. I expect the poster had the same experience I had of being able to send email from the email address but just couldn't receive.

    I did not have the same problem with my Ipad One or Three--I did have some wifi issues with both which required a reset of the (older) router but after purchasing an Airport Express the wifi issue didn't occur again. I believe its an Air issue--otherwise it seems that the Iphone would have shown the same message. I find similar complaints on the Apple ipad forums. Perhaps IOS 8 will resolve it. In the meantime, try all the suggestions and hopefully one of them will be your answer for now.

    Nonetheless, I still really like my Air and am able to do almost everything on it--a bit more than Tim Cook at his 80% LOL. With each iteration of the Ipad from the One on and the upgrades in OS and increasingly terrific apps the Ipad is approaching being almost all I need. I had a quite powerful PC built for me 18 mos. ago but I'm guessing its the last PC I own and I've not replaced my laptop. I have high hopes that eventually I will be able to use Photoshop and Lightroom on an Ipad--perhaps the rumored larger screen Ipad Pro and right now I can do almost all my Office needs also on the Ipad with few exceptions.
    • Like Like x 2

Share This Page