email Issues

[yofish]

Hi I'm also new to this forum thing. I'm reaching out because I'm having trouble getting resolution to an email issue, namely some messages, usually an ad, won't load thru mail app. And also won't delete thru trash can, but will if swiped and deleted. I've spent the better of two days trying to get apple and Time Warner (roadrunner) to help me with the crashing mail app. Email works just fine on iMac , just not on iPad. Any ideas?

 

[Tim SPRACKLEN]

The easiest first way to try to solve ‘unexplained’ or ‘unusual’ problems with the iPad are:-

Force the offending app to close. If you have iOS 4.2 or 4.3 double-press the ‘Home’ button to bring up the multi-task bar at the bottom of the screen. Press *and hold* any icon until they start to ‘jiggle’. Then tap the top left-hand corner of the app that you want to close. It will ‘disappear’ from the list. Don’t panic - you’ve not deleted it, just closed it. Now tap the Home screen and the multi-task bar will disappear. Re-open the iPad’s app and see if the problem has resolved itself. If not, it’s on to possible solution number two!!
Restart the iPad. Press *and hold* the Power button. After a couple of seconds a slider control will appear asking you to confirm that you really want to switch the iPad off (this is all you’ll be doing). Slide the control to accept. A rotating white ‘bezel’ will appear in the iPad screen as the iPad powers down (it takes a few seconds, just like it would if you were shutting down your PC). When the screen of the iPad has gone completely blank, press *and hold* the Power button for a couple of seconds until the white Apple logo appears and the iPad starts to power up. This takes several seconds, so be patient. During the power up the automatic screen orientation function is disabled, so don’t panic. A few seconds before the power up is complete, the iPad plays a little ‘jingle’ and then you’re back to the Home screen. Restart the iPad’s app and see if the problem persists. Apple (and Forum members) recommend that you power down your iPad at least once a week, just as you might regularly completely switch off your PC. The normal procedure of just briefly pressing the Power button of the iPad merely puts it to ‘sleep’. Most Forum members have found that one of the two methods I’ve mentioned here cure a whole bunch of unexplained problems and are an easy first step to resolving most anything that happens on the iPad.

Tim
Scotland

 

[yofish]

Thanks, Tim. I've done what you reccomend and more. The tech I've been working with at apple ( unsuccessfully ) had me email mobile mail crash reports to her, she's forwarding them to the engineers. Maybe they will fix the bug.

 

[Tim SPRACKLEN]

OK - thanks for letting us know. I'd be interested if the Apple technician fixes the problem what the solution was.

Tim

 

[yofish]

Will do. I should hear something from them I a couple days. Thanks again for your thoughts.