email folder contents disappeared

Discussion in 'iPad Help' started by jamo8, Apr 20, 2011.

  1. jamo8

    jamo8
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    Hi all, sorry if this has already been posted (i'm a noob!) i have searched but can't find anything exactly like this..........I have recently updated my ipad with the 4.3 OS and since then while looking at my emails, i opened a folder that contained quite important saved emails and they disappeared before my eyes and then the same happened with another folder. The folders are still there but no contents! I have tried the usual reset etc but they haven't reappeared. Not sure if this has anything to do with 4.3 - has anyone else experienced this?
    Thanks
     
    #1 jamo8, Apr 20, 2011
    Last edited: Apr 20, 2011
  2. Tim SPRACKLEN

    Tim SPRACKLEN
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    Try power recycling the iPad - i.e. powering down by holding the Power button until the slider control appears, accepting then, when the iPad has completely powered down, press Power again until the white Apple logo appears and wait for it to power up. Fixes a whole load of unexplained problems.

    Tim
     
  3. jamo8

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    Thanks for reply but i've tried this several times and it hasn't worked :(
     
  4. Tim SPRACKLEN

    Tim SPRACKLEN
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    Yes - sorry - I should have read your original post more carefully. Are you using IMAP or POP as your incoming mail protocol? If you use webmail, can you see the emails on the server? Remember that IMAP, if that's what you're using, is simply a 'window' onto your service provider's mail server. If they're no longer there, then the iPad won't see them either. So, if they have been 'removed' from your service provider's mail server during the time that you updated the iPad, then the observed behaviour is to be expected.

    If you're using POP, then I'm puzzled and need to think some more....

    Tim
     
  5. jamo8

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    disappearing emails

    Yes i'm using IMAP and the account is through Sky. Are you saying that the problem is with Sky? If so i will contact them about the problem.
    Thanks again :)
     
  6. Tim SPRACKLEN

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    OK - we're getting close - IMAP - OK, did you delete these important emails from the server (or did you have the server set up to delete them) during the period when you updated your iPad? I'm hoping not.....

    Tim
     
  7. jamo8

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    No I didn't delete them from the server and neither did i have the server set to delete them. I opened the folder to read an email and they just literally disappeared before my eyes!

    This was a couple of days after i updated my ipad so maybe it hasn't anything to do with update???
     
  8. Tim SPRACKLEN

    Tim SPRACKLEN
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    Possibly - OK - can you see these emails using webmail? Critical question!

    Tim
     
  9. jamo8

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    No I can't see them when I access email through webmail on my laptop either!

    Thanks

    Cath
     
  10. Tim SPRACKLEN

    Tim SPRACKLEN
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    OK - well at least we know why they don't display on the iPad - because IMAP is just a reflection of what's on the server. Next question - can you see those emails in either the Trash folder on your iPad or using webmail?

    Tim
     

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