email crashing

[yorkey]

My email on my ipad has crashed. I received an email from Sunday Times with an attachment for puzzles and on tapping the attachment my emails crashed.

Yorkey

 

[Mickey330]

Sometimes, the iPad is using all its RAM and, when you ask it to do just "one more thing" - it crashes. To fix, have you tried any of the steps to close the app and restart or reset the iPad? Here's how (apologies if you know).

Fully Close an App: Double tap the Home button (or do a 4-finger swipe up) to reveal a row of icons in the multi-tasking bar. Press and hold an icon until they all start to wiggle and you see a red circle with a minus sign ("-") in the top left. Press the minus sign to fully close the app. Don't worry, it won't remove the app from your iPad, just from the iPad's resident memory.

Then...
Restart: Hold down the power button until the power off slider appears. Slide it off. When the iPad finishes shutting down, hold down the power button again until the Apple logo appears.

If that doesn't help, try this last step...

Reset: Hold both the power and home buttons until the screen goes dark and the Apple logo then appears (the slide to unlock screen may or may not appear). Once the logo appears, release the buttons. After a time, your homescreen will appear. Please note that it may take some time for the Apple logo to appear or for your homescreen to appear (or both). This is normal. Eventually, the homescreen will appear.

See if that helps. If not, holler back and we'll take another shot at it.

Marilyn

 

[yorkey]

Sometimes, the iPad is using all its RAM and, when you ask it to do just "one more thing" - it crashes. To fix, have you tried any of the steps to close the app and restart or reset the iPad? Here's how (apologies if you know).

Fully Close an App: Double tap the Home button (or do a 4-finger swipe up) to reveal a row of icons in the multi-tasking bar. Press and hold an icon until they all start to wiggle and you see a red circle with a minus sign ("-") in the top left. Press the minus sign to fully close the app. Don't worry, it won't remove the app from your iPad, just from the iPad's resident memory.

Then...
Restart: Hold down the power button until the power off slider appears. Slide it off. When the iPad finishes shutting down, hold down the power button again until the Apple logo appears.

If that doesn't help, try this last step...

Reset: Hold both the power and home buttons until the screen goes dark and the Apple logo then appears (the slide to unlock screen may or may not appear). Once the logo appears, release the buttons. After a time, your homescreen will appear. Please note that it may take some time for the Apple logo to appear or for your homescreen to appear (or both). This is normal. Eventually, the homescreen will appear.

See if that helps. If not, holler back and we'll take another shot at it.

Marilyn

Have managed to fix. Using another email address worked.