Email attachment not loading on ios 7

Discussion in 'iPad 2 Forum' started by Agent1191, Dec 15, 2013.

  1. Agent1191

    Agent1191
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    Since updating to IOS 7 on my Ipad 2 some .jpg attachments in my email just sit there and says "loading" and will not load. It does not happen to every one. Any ideas? Some load, and some do not
     
  2. twerppoet

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    Do the problem emails have anything in common?

    If you can contact the source of the problem emails, ask them how big the files are. Maybe it is related to that. Some email providers place upper limits on attachment sizes. This can be either on the sender's or receiver's service; though the better services will tell you that the attachment was too big with a notice of some sort.
     
  3. Agent1191

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    Thanks for the reply. It appears to be random, and the file size is very small, a 33.5kb picture for example. My sister is running into the same problem after updating to ios 7, and googling seems to show many others are having the same problem.
     
    #3 Agent1191, Dec 16, 2013
    Last edited: Dec 16, 2013
  4. twerppoet

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    Who is your provider?

    I know Yahoo was having server problems with their email a few days back.

    You may want to delete your account from the iPad and then re-add it. This has been known to fix problem email in the past. Though this sounds like an unlikely solution for your problem, it should not hurt to try.
     
  5. Agent1191

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    Again, thanks. I did just that, deleted my account , but still the same. It must be an IOS 7 problem, because it shows up a lot on Google and Ipad forums.
     
  6. twerppoet

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    I suppose it could be.

    I know there have been problems with Gmail, mostly because Google doesn't use a standard IMAP server, and partly because Apple tried to accommodate that, but made it worse. Mostly this was on OS X Mavericks, but I suppose some of it could be iOS.

    Personally, I'm not having any trouble with any of my email accounts, but I don't use Gmail heavily, and even my iCloud account isn't awash with stuff I bother to read.
     
  7. Agent1191

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    I noticed that you are mentioning Gmail, but I don't use Gmail. I use Comcast. I am not having any problem with the attachments on my PC, just with IOS 7
     
  8. twerppoet

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    Sorry. Jumped to the wrong conclusion. I asked who your provider was, and thought because you kept mentioning reading stuff on Google about the problem that it was directly related, rather than just Google searches.

    I don't know anything about Comcast's email service.

    Are the attachment problems you are seeing when you do searches related to their service, or more general?
     
  9. Agent1191

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    They are related to MANY posters having trouble ever since they updated to IOS 7
     
  10. Agent1191

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    FWIW, when I receive an email, if I forward it to myself, then open the forwarded email, it will open and load the attachment. It's a work around for now.
     

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