Downloading a non-free app from the store

Discussion in 'New Member Introductions - Site Assistance' started by Helen Pearson, Sep 23, 2012.

  1. Helen Pearson

    Helen Pearson iPF Noob

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    Hi all,
    HELP. Am getting very frustrated and as a complete newbie to the world of iPad would really appreciate some step by step advice to resolve my difficulty.
    Am wanting to download a quickoffice App to enable me to write docs compatible with my PC.
    Successfully getting to the payment bit but every time I put my card details it comes back with "session timed out"
    Any advice most welcome.
    Am having no problem downloading free Apps.
    Thank you in advance!!
     
  2. AdmiralAdama

    AdmiralAdama Super Moderator Staff Member

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    You note you have downloaded free apps do you do have an iTunes account (Apple ID) yes?

    AA

    Sent from my iPhone using iPF
     
  3. Helen Pearson

    Helen Pearson iPF Noob

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    Hum, I think so. As far as I know my Apple ID is my email address?
     
  4. AdmiralAdama

    AdmiralAdama Super Moderator Staff Member

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    That's correct. And when you select an app to purchase, a box opens showing your Apple ID and asks for a password.

    What happens after you enter your password?


    AA

    Sent from my iPhone using iPF
     
  5. Helen Pearson

    Helen Pearson iPF Noob

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    It accepts my password and goes to "Payment information required. Tap continue to sign in, then update your billing info"
    After pressing Continue it asks for password again and then takes me to "Account"
    My name, address and tel is already there and so I just put in card details.
    Message appears "Your session has timed out. Try again" and a Done box to select which takes me back to store.
    AAAAAGH!
     
  6. AdmiralAdama

    AdmiralAdama Super Moderator Staff Member

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    Have you tried reentering all of your billing information (name, address, phone, etc.,) then putting in your card details?

    AA

    Sent from my iPad using iPF
     
  7. leelai

    leelai Administrator Staff Member

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    Hi Helen and welcome to the Forum!

    If you're still having trouble try doing it through the App Store settings, go to Settings - App Store and press on your Apple ID here. An option box will load, press view Apple ID and your details will come up on another page. You will be asked for your password here and press Payment Information, just change your setting from None to whichever card you have and fill out your details. Hope this helps and let us know if it does.

    The IPad Forum is a community of members from all walks of life and from all over the world coming together to share our experiences and to help each other learn about this wonderful piece of technology the Ipad. There is a wealth of information already here in the many threads we have so doing some searches will answer most of the questions you have. If then you cannot find the answer you are seeking then by all means post your question. There are many friendly and informed members here only too willing to help you.

    We also have our own App - It is a very simple app to navigate.
    http://itunes.apple.com/us/app/discussion-forum-for-ipad/id412896524?mt=8
    Reading the IPad manual is a great place to start so please download a copy of these.
    http://www.support.apple.com/manuals/ipad/
    3 very informative threads from which you will learn many tips and shortcuts for the IPad.
    http://www.ipadforums.net/ipad-general-discussions/21590-tips-tricks-those-us-who-dont-know.html
    http://www.ipadforums.net/ipad-os/49581-ios5-tips-tricks.html
    http://www.ipadforums.net/ipad-help...shortcuts-helpful-places-people-new-ipad.html
    We have rules like any Community so please read these also
    http://www.ipadforums.net/forum-rul...um-rules-everybody-please-read.html#post14697

    Once again we welcome you here and are so pleased you have joined us!
     
  8. Helen Pearson

    Helen Pearson iPF Noob

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    Thank you so much! It worked! A very happy customer!

    Helen
     
  9. leelai

    leelai Administrator Staff Member

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    You're welcome! I'm just glad it worked for you and thank you for getting back to us that it did.....enjoy!
     

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