Device not recognized via USB

Discussion in 'iPad Help' started by substrance, Dec 30, 2011.

  1. substrance
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    substrance iPF Noob

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    Hi to all, i posted my problem 10 days ago on apple forums but didn't get any help at all. I'm posting here in hope that someone here can help me.

    You can read the original thread here:
    https://discussions.apple.com/thread/3580934

    Thanks
    Last edited: Dec 31, 2011
  2. Gabriel1
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    Gabriel1 Super Moderator Staff Member

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  3. substrance
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    substrance iPF Noob

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    Does it matter, its also not working on lion while my other two iPods are working on both windows and lion.
  4. Gabriel1
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    Gabriel1 Super Moderator Staff Member

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    Well, I would be looking to get it working on at least one platform (of course I now have to admit that I missed the Lion reference in your first post!). I would strongly suggest that you only use one OS so if you tell us which machine (OS) you are going to use then maybe we can look further into it and come up with more suggestions.

    The Archangel
  5. substrance
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    substrance iPF Noob

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    I would use lion, because on lion i managed to get it recognized (for 10seconds) more times then on windows, also i can see errors in lion Console.

    I get this if i connect the ipad and its not recognized:
    The IOUSBFamily was not able to enumerate a device.

    I get this if it was recognized and disconnects after ~10sec
    Could not get public key from device: kAMDUndefinedError
    iTunesHelper[178]: _AMDDeviceDetached (thread 0x7fff73ab1960): Device 'AMDevice 0x101a03d60 {UDID = ...
    iTunes[225]: _NotificationSocketReadCallbackGCD (thread 0x7fff73ab1960): Unexpected connection closure...
  6. Gabriel1
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    Gabriel1 Super Moderator Staff Member

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  7. substrance
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    substrance iPF Noob

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    Tried everything. I asked a guy from the second link if he resolved the problem, he answered:
    "Yes. I took my ipad back to the shop and they replaced it with a new one. The USB port was faulty."

    Damn, i sure hope thats not my problem as im out of warranty.
    How did i even manage to update to ios5 if it a hardware problem.
  8. Gabriel1
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    Gabriel1 Super Moderator Staff Member

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    It may still be worth taking it in as Apple do have a tendency to try to help in these situations, you might be surprised.

    The Archangel
  9. substrance
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    substrance iPF Noob

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    Dont have Apple stores in my country :/

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