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Dead ipad?

Discussion in 'iPad Help' started by trish63, May 29, 2013.

  1. trish63
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    trish63 iPF Noob

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    Hi All - just found this helpful place and wanted to see if anyone has any suggestions for me....

    The other day my Apple 4G (purchased March 2012) 'blew up' as I was surfing Safari (amazon.com specifically) I was attempting to zoom into an image on the screen. It would not open back up, instead it gave me the connect to iTunes image.

    I did and it told me that my iPad needed to be restored. After many many attempts to perform this restore, I had no luck (different error codes such as 1603 & 1604). I finally decided to take it to the local Apple Store Genius Bar for help. They tried to perform a restore as well. (I had been told they had a way to do it that was 'better' than doing it at home) It also did not work.

    I was told that it was a firmware problem and the only thing to do would be to replace my iPad. :( They will replace if for me for $299 with a 3 month warranty but no options for extended warranty. I asked how often this type of thing occurs (how often they see it) I was told maybe 1 in 500 but oddly enough both "Genius'" I talked to said their own had done the same thing. Well that was 2 out of 2!

    Really? This is my ONLY option? They give me 5 days to make up my mind before this 'offer' is no longer valid.

    I'm hoping that someone somewhere can help me with a better option?

    Thanks!
  2. scifan57
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    scifan57 Super Moderator Staff Member

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    What they quoted to you is their normal replacement cost for an out of warranty replacement. If you pay the $299.00 you will get a refurbished iPad that's just as good as new, with a 90 day warranty. I don't think you'll find a better deal elsewhere.
  3. trish63
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    trish63 iPF Noob

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    Hi Thanks for your reply..... I guess my question is why would I need to replace the whole thing? Isn't there a fix for this somewhere? I object to just pitching it and not being able to fix it I guess...
  4. scifan57
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    scifan57 Super Moderator Staff Member

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    At the current time that's what Apple does. Your old iPad isn't pitched, you trade it in on the refurbished model, with the payment of the $299.00 fee. Your old iPad is sent back to the factory to be turned into a refurbished model to be used as a replacement for someone else.
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