Crash During 8.1.1 Download

Discussion in 'iPad General Discussions' started by TimmiAndi, Dec 2, 2014.

  1. TimmiAndi

    TimmiAndi
    Expand Collapse
    iPF Novice

    Joined:
    Jun 10, 2013
    Messages:
    20
    Thanks Received:
    1
    I tried to download the 8.1.1 update when the Apple logo and a progress bar appeared on screen. When it was almost finished, the bar stopped where it was until the battery ran out; pressing the on/off and the home buttons by themselves and together didn't work, and still doesn't.

    What can I do?
     
  2. J. A.

    J. A.
    Expand Collapse
    Super Moderator
    Staff Member

    Joined:
    Nov 11, 2012
    Messages:
    17,759
    Thanks Received:
    9,778
    First, charge it, if necessary.

    Use iTunes to update your iPad, if possible. If you can't, use recovery mode to restore it: http://support.apple.com/en-gb/HT201263
    This will install the update as well.
     
  3. TimmiAndi

    TimmiAndi
    Expand Collapse
    iPF Novice

    Joined:
    Jun 10, 2013
    Messages:
    20
    Thanks Received:
    1
    I can't access iTunes as my iPad is stuck on the download page.
    The support page says "Restoring in recovery mode will erase your device." but surely there must be a recovery method that won't delete all my data?
     
  4. dcharleyultra

    dcharleyultra
    Expand Collapse
    iPF Novice

    Joined:
    May 29, 2013
    Messages:
    22
    Thanks Received:
    2
    J. A. is referring to using iTunes on your PC or Mac.
     
  5. J. A.

    J. A.
    Expand Collapse
    Super Moderator
    Staff Member

    Joined:
    Nov 11, 2012
    Messages:
    17,759
    Thanks Received:
    9,778
    I'm afraid not.

    If your iPad is stuck, this should help you get it up to date and working again. If you have a recent backup, you can use it after restoring/updating it to get the information stored in that backup back to your device.

    If recovery mode doesn't solve the problem, you might want to use this method:
    http://www.ipadforums.net/threads/t...-to-restore-the-current-version-of-ios.52863/
     
  6. scifan57

    scifan57
    Expand Collapse
    Administrator
    Staff Member

    Joined:
    Dec 3, 2011
    Messages:
    26,945
    Thanks Received:
    8,508
    Both restoring through recovery mode and the method recommended by J.A. will erase the data on your device. If you have a backup of your device stored on your computer you can set up the restored iPad with the backup. Otherwise, unfortunately, you'll have to set it up as a new iPad.
     

Share This Page



Search tags for this page

i pad crash during update december 2014