Cracked the ipad screen, got a free replacement from the apple store

Discussion in 'iPad 2 Forum' started by p53, Apr 13, 2011.

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  1. yujin623

    yujin623
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    I dropped mine but the screen is fine. Just the corners are damaged badly. The only thing is that the screen has been moved up and to the right.. Its kind of out of box. Is it possible to ask for a free replacement? It's cause the damages are not major..
     
  2. Mtnmedic

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    Well, you can always try and ask. Couldn't hurt. It's all decided on a case-by-case basisand it also depends on the rep you talk to. If the screen is just no longer flush within the frame along one corner/edge but it works perfectly, be aware there's a chance they may not replace it.

    Michael "Spam, spam, bacon, eggs and spam. Hold the bacon and eggs." Sent from my iPad 3 using iPF
     
  3. sneha

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    Good day Mr Apple,

    My name is sneha. I study in Grade 8 and am from australia but now in Dubai as my dad works there. My ipod has been my only companion since i moved to Dubai and left my best friends behind. Today I am heartbroken to see my best mate broken. The screen has broken but it still works. I hate to tell my dad about the broken screen as it was his birthday gift. I have dh100 and dont know if it will help to fix.
    from
    sneha
     
  4. leelai

    leelai
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    Hi Sneha and welcome to the Forum!

    I think the best thing to do here is tell your dad, I know it will be hard but honesty is always the best way to go. He will find out eventually so it's best to do it straight away and then he will be able to help you get it fixed.

    We are a privately owned Forum and we are not connected to Apple in any way, so you will need to make an appointment with the Genius Bar at Apple. They will most probably offer to swap your iPad for another new one of the same model but at a price. If this is what you do just make sure you do a complete backup of your ipad before going to Apple.

    There is another concern here also, did you buy your iPad in Australia? While you can take it to an Apple store in Dubai, any iPad purchased in Dubai is fundamentally different to other iPads because of government restrictions and you won't have the FaceTime feature. It is something to think about first.

    Please do not post twice on an issue as it divides any information given and is also against Forum Rules, your other post has now been deleted.

    Good luck Sneha.
     
  5. SarahNeedle1872

    SarahNeedle1872
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    Hi guys, I'm new to this forum, joined after looking for solutions to my problem. I dropped my 3 month old new iPad this morning :( onto concrete from about 2ft high. Phoned my local Apple store this morning (Im in the uk) have an appointment for Friday... I'm totally prepared to pay as it was my fault, but I am slightly buoyed by reading that Apple sometimes replace for free....
    Will update when I know whats what

    Sarah
     
  6. leelai

    leelai
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    Hi Sarah and welcome to the Forum!

    You never know what Apple will do but make sure you have your iPad backed up completely.

    Good luck!
     
  7. SarahNeedle1872

    SarahNeedle1872
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    Thanks Leelai,

    I'll back everything up the night before to doubly make sure :)
     
  8. AQ_OC

    AQ_OC
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    I reason I pay $99 for Applecare+ is so if I drop mine.
     
  9. Gabriel1

    Gabriel1
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    Unfortunately we don't have AppleCare+ in the UK.

    The Archangel
     
  10. zphone

    zphone
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    If people bought it on a credit card, it may be worth checking the card policy on replacing broken items. Some of my cards offer quite amazing extra warranty. Which I am sure would be a hassle to use but better than nothing.
     
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