Accompanied someone to apple store. They dropped iPad2 on its corner. No screen damage but jammed volume button. Received no love or sympathy. Not even a rebate to buy the new iPad. Was told with new accidental damage plans available no more replacements unless manufacturer defect. Oh well....I did tell her numerous times to get a clamshell case. I was ignored. Today...she was ignored by Apple and I got the daggers when they did so! Hey....I didnt drop it doll!