Cracked screen on ipad3

Discussion in 'New Member Introductions - Site Assistance' started by swilliams, Nov 26, 2012.

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  1. swilliams

    swilliams iPF Noob

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    Can I use my warranty
     
  2. scifan57

    scifan57 Super Moderator Staff Member

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    Welcome to the iPad Forums. We are a diverse group of members from around the world, brought together by our appreciation of the iPad. Many of our members volunteer their time to help other members with any questions or problems they may have. If a search of the forum threads doesn't answer your question, don't hesitate to ask your question in the proper forum.
    Before posting, please read the forum rules.
    http://www.ipadforums.net/forum-rules-help-info/2119-forum-rules-everybody-please-read.html

    Unless you purchased the AppleCare+ plan for your iPad, you're only covered by the standard warranty, which doesn't cover a broken screen. With AppleCare+, there is a $49.00 deductible charged for each of a maximum 2 incidents of accidental damage during the life of the plan.
     
    Last edited: Nov 26, 2012
  3. Mickey330

    Mickey330 Administrator Staff Member

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    The best solution we have for fixing a broken iPad is to make an appointment with the Genius Bar at your nearest Apple Store....you will not need your receipt as they can look up all relevant info at the store. They will most probably offer to replace your iPad but for a cost...it's normally half of the original cost of the iPad. If this is fine by you, make sure you do a complete backup of your iPad before you go.

    There are other businesses that can do this for you which will probably be cheaper but be aware that this will void your warranty, but then again your warranty would already be voided because of the drop. If you do replace with Apple, your warranty is reinstated. I have also heard many members who have gone the cheaper route then find that their WiFi will not work as this has been damaged by the replacing of the screen.

    In addition, you can also contact Apple customer service. Here are some great web sites to aid you in your repair search:

    Contact Info:
    http://www.apple.com/contact/

    Apple Support:
    http://www.apple.com/support/

    Check for Warranty:
    https://selfsolve.apple.com/GetWarranty.do

    If you don't live in the USA, here is a link whereby you can select your country and then be directed to the Apple site for your country:

    http://www.apple.com/choose-your-country/

    We are not affiliated with Apple (other than sharing our enthusiasm for the iPad) - all we can do to help you is to point you in the direction of these links.

    As this is all we can do to help, this thread is closed.

    Good luck and thank you for your understanding.

    Marilyn
     
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