Cracked my Ipad2 screen.

Discussion in 'iPad 2 Forum' started by Farhat, Oct 1, 2011.

  1. Farhat
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    Farhat iPF Novice

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    Hi all, I bought my ipad2 64gig from M1 (Singapore ) a couples of months ago. Bought it without a plan.
    Today, I accidentally drop my ipad2 and the screen got cracked. I'm not sure if M1 warranty will cover this.
    Anyone out there who are M1 customer that ever experience or encounter this kind 'mishap' can shed some light
    To me please. Really, I don't know what to do now :(. Thanks!
  2. Tim SPRACKLEN
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    Tim SPRACKLEN iPad Legend

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    If you can find an Apple Store then take it in and tell them the story. Be humble, polite, deferential - Apple have an unofficial, they-won't-acknowledge-it, once-in-a-lifetime, replace an iPad with a broken screen even if it's not Apple's fault. You have no rights, you may need to try a couple of stores but you'll see in several threads in this Forum that all Members who have taken iPads in with broken screens have had them replaced for free.

    Tim
  3. Farhat
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    Farhat iPF Novice

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    Hi Tim,

    Thanks for the advised. I'll really appreciate it and will do as what you say. Really, i felt cripple wihout my ipad :).
  4. Tim SPRACKLEN
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    Tim SPRACKLEN iPad Legend

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    Let us know how you get on and don't worry if the shop staff don't know about the 'policy' as it's not generally known. You might need to - nicely - ask to speak to a Manager.

    Tim
  5. Farhat
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    Farhat iPF Novice

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    Anyway, Will update to you if I manage to get it change or not.
  6. Tim SPRACKLEN
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    Tim SPRACKLEN iPad Legend

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    Great - good luck!!

    Tim

    PS if you can, backup, in case they swap you there-and-then....
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  7. ibe1st
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    ibe1st iPF Noob

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    Similar scenario for my 2 day old ipad2

    Went to apple store and told them I had dropped it. Guy told me replacement cost was $435aud
    My kids were playing nicely on their mac. He looked at the kids, ipad2, kids then asked me whether the kids used it? I replied yes, all the time loving the games and videos.

    He ran his fingernail over the crack (from camera to the corner of ipad2 and gave me the magic words..... One off replacement :)

    Be honest, don't ask for a free replacement, ask how much to replace so you don't sound like you're there because they owe you something. Bring well behaved kids (yours or not) and good luck.
  8. Farhat
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    Farhat iPF Novice

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    Hi ibe1st,

    Good morning and thanks for the idea. Appreciate that.
  9. Voina
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    Voina iPF Novice

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    I had TWO cracked white iPad2 screens -- three weeks apart! The second was the replacement I paid for. About $450 BOTH times. The first time, I was completely unaware of any "dropping" of the iPad. The second one -- which I had in a VERY sturdy case -- I lightly tossed on the sofa, and then it fell off the sofa onto the carpeted floor about 18 inches below, and immediately cracked! My original iPad is much sturdier... And if this happens again, I will just have to stick with the older one. I live on an island, several hours away from Seattle. Not an easy thing to get to Apple stores to beg for mercy. Love the ipad2, but I really think this is a design flaw.
    Last edited: Oct 9, 2011
  10. Farhat
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    Farhat iPF Novice

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    Went over to Apple Store (Singapore) over the weekend. Honestly told the staff about my crack ipad2 screen but to my shocked, she told me that it will cost me $6++ SGD to get a replace. How could I pay if it almost cost me half of my monthly salary. The sad things was that the staff don't show any sympathy or empathy to my problem. Infact, she gave me a scarstic smile as if I am begging to them to get a freebe. Well, I think I need to get a third party to get my screen fix and to that particular staff at Apple(Singapore), you suck babe not because you won't changed my Ipad2 but for making my daughter in tears. My baby just felt sorry for me. :(
    Last edited: Oct 10, 2011
  11. Tim SPRACKLEN
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    Tim SPRACKLEN iPad Legend

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    Do you really mean $6 plus sales tax?

    Tim
  12. Farhat
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    Farhat iPF Novice

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    Sorry, I meant $630 Singapore Dollars to get a replacement.
  13. Kaykaykay
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    Kaykaykay iPad Wizard

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    If you're going to toss your iPad around, you might want to consider a Gform case:
    G-Form Innovative Products | G-Form

    They've tested them by driving over the cases with iPads inside, slingshotted them, dropped them from 60 feet in the air, etc. Of course, the edges of an iPad are the most vulnerable, so you could still damage yours in a Gform.

    I've dropped my iPad 1 and 2 with no problems beyond a ding in iPad 1's corner. (While not in a Gform case.) It just depends on how and where they land, if you're lucky.
  14. Kaykaykay
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    Kaykaykay iPad Wizard

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    My experience with customer service is that U.S. treatment tends to be the best for exchanges, replacements, etc. Service in Asia (where I live part of the time) tends to suck. I bought my iPhone 4 in Asia, dropped it and a U.S. Apple store replaced it without hesitation. The sales guy never asked me where I bought it. If you or a friend will be in the U.S. anytime soon, you might try a U.S. Apple store for a replacement.
  15. Tim SPRACKLEN
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    Tim SPRACKLEN iPad Legend

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    OK - we've had a couple of Members from Singapore who - at first were told this too. Some went to other stores, one wrote to Apple - but all were eventually successful. Don't give up!

    Tim
  16. Farhat
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    Farhat iPF Novice

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    Hi Tim,
    Will try again at other Apple store or representative in Singapore. Thanks to you and all who given me tips and words of encouragement. Will update to you again.
  17. Tim SPRACKLEN
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    Tim SPRACKLEN iPad Legend

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    Yes - please don't give up. I'm sure we'll find a way forward. PM me if you need any further help.

    Tim
  18. thefrontlights
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    thefrontlights iPF Noob

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    My sister accidentally dropped the iPad in the dark and my screen is all cracked up as well. Very upset :( Do keep us updated if you're successful! Could you let me know which apple stores you tried, so I wouldn't waste time visiting them as well. Thanks in advance.
  19. Farhat
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    Farhat iPF Novice

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    The store I went to is at Wheelock Place,Orchard Rd. Previously it was Borders. You can try there though as long don't get to be serve by that Indian girl. Anyway, I will be going to another Apple Store at Suntec. Try my luck ( call it so ). If not successful then I guess I have to come down to Sim Lim Tower to get my screen fix. There's one store over there that can fix broken Ipad screen and I heard that their workmanship is good. I already check the price. It will cost me at @ $260sgd. You can check it out this website fixtrot.com.
  20. brianandmarion
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    brianandmarion iPF Noob

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    We didn't have any luck with a free replacement, either. I have twin sons that each were gifted with an IPad 2 in August, as a preparation gift for high school (they are freshman). I was nearly sick when one of the screens got cracked, and was devastated when only a few days later, the other screen got cracked! They are both really careful with them, and have only had them for 2 months! I wonder if this is a design flaw, as suggested earlier?? We are far from any apple store, and I'm sending ours in for repair.. hopefully they'll take pity on us and repair/replace it for free! I certainly can't afford to replace them! yikes!

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