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Contacting Apple

Discussion in 'iPad 2 Forum' started by gringo3391, Mar 25, 2013.

  1. gringo3391
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    gringo3391 iPF Noob

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    Hi guys new to this forum I had problems with my iPad 2 whilst updating the last update I took it to Genius Bar and they said it wasn't very well and was not worth repairing so I am left with an iPad I had as a gift which was only just over warranty by twenty days, I have contacted apple but as they say they read the emails but will not reply only if you had ideas to help with the iPad so I am asking does anyone know how to contact apple direct if so could you please enlighten me with this information as I would like to know where I stand with apple many thanks gringo3391
  2. scifan57
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    scifan57 Super Moderator Staff Member

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    If your iPad is no longer under warranty, Apple is not obligated to replace your iPad. You will have to buy a new or refurbished iPad at full price, if Apple can't repair your existing one. The repair cost is about half the full cost of a new iPad, if Apple can repair it.
    Last edited: Mar 25, 2013
  3. gringo3391
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    gringo3391 iPF Noob

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    I understand about the warranty ,but maybe if I could contact apple directly I might stand a better chance of getting it replaced because of the nature of the iPad crashing with so much hardware failure,I could understand if it was a washing machine which nearly gets replaced after 12 months,this is why I would like to contact them directly to see if anything can be done at there end thanks for info scifan 57
  4. Gabriel1
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    Gabriel1 Super Moderator Staff Member

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  5. giradman
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    giradman iPad Guru

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    Hi Gringo.... - welcome to the forum! :)

    Good luck contacting Apple - hope there is some help; however, just curious - I'm assuming that this was a 'used' iPad 2 given your warranty statement? If so, had the device been damaged and/or 'jailbroken'? May have impacted on the advise given by the 'Genius...' guys? But, I agree that you are probably 'out of luck' - sorry (crossing my fingers, though!) - :thumbs:
  6. gringo3391
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    gringo3391 iPF Noob

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    Hi giradman
    Thanks for the interest the iPad was a real deal not touched in anyway what so ever, that is one of the reasons I wanted to talk to apple even the genius guys couldn't believe there was hardware failure like that,maybe mine is just a one off,let's hope so ,but yes somebody has replied with a link I could try I will see how get on and let you guys know and I do hope it doesn't happen to anyone else Gringo
    N
  7. gringo3391
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    gringo3391 iPF Noob

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    Thank you for the link will certainly try and contact them Gringo
  8. Gabriel1
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    Gabriel1 Super Moderator Staff Member

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    Good luck, please let us know how you get on.

    The Archangel

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