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Connecting to work wifi

Discussion in 'iPad Help' started by ragdollmomof2, Mar 4, 2011.

  1. ragdollmomof2
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    ragdollmomof2 iPF Noob

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    I can't seem to connect to the wifi at work. My ipad dectects the wifi and asks for the password. The problem, according to the IT person seems to be the fact that our sytem is using Novell and he says that Apple does not have the program that allows the ipad to connect to it. He says he will call Apple to see if there is a patch now that will allow it to work.

    Does this sound right?
  2. Somerled
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    Somerled iPad Junkie

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    Connecting to a WAP has nothing to do with the Network OS (Novell/Apple/AD).

    When you connect, what IP address does your iPad receive?
  3. ragdollmomof2
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    ragdollmomof2 iPF Noob

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    It shows 2 available networks, but neither list an IP address.
  4. Somerled
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    Somerled iPad Junkie

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    connect to them, then hit the arrow next to the name in the wifi settings and you can get the IP address of the iPad.
  5. ragdollmomof2
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    ragdollmomof2 iPF Noob

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    I can't connect. It won't accept my password. That's the problem! Ipad detects wifi, but I can't connect to either wifi networks.

    I teach in a school that has very high security, so I am thinking that might be the issue with Novell Client. My adminstrator tried her two passowrds and those didn't work either. Only a couple of us have ipads, I don't think the IT person wants to deal with us.
  6. Somerled
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    Somerled iPad Junkie

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    It has nothing to do with Novell. The WAP is probably set to an encryption method not supported by the iPad. There are 5 different basic security modes with 2 different encryption methods.

    I believe the iPad supports only 3 security modes, WEP, WPA and WPA2. If your work WAP is using a different security mode, then the iPad will not connect.

    Try Apple - Support - iPad - Wi-Fi
  7. Somerled
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    Somerled iPad Junkie

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    Also, the WAP password has nothing to do with your network login password (novell password).
  8. ragdollmomof2
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    ragdollmomof2 iPF Noob

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    It is a WPA2 system.
  9. ptab
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    ptab iPF Noob

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    I also work in a school, and my IT tech said he needed my MAC address to add it to the domain in order for me to log into the network with my iPad.
  10. ragdollmomof2
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    ragdollmomof2 iPF Noob

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    Your MAC address? Would I find that under settings?
    That might be the answer I'm looking for.
  11. Wakawaka
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    Wakawaka iPad Junkie

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    Your IT guy should have no problem getting you setup.

    I had mine up an running in less than 5 min on our network at work. My iPad was easy but the company laptops, that's another story..
  12. ragdollmomof2
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    ragdollmomof2 iPF Noob

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    Well, so far, he keeps saying it can't be done. that's why I am trying to find possible solutions here.
  13. Somerled
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    Somerled iPad Junkie

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    Sounds like your IT staff needs some education.

    Not much anyone else can do for you since we dont know any of the details of the network setup and WAP settings.
  14. ptab
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    ptab iPF Noob

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    Yes, Settings, General, Wi-Fi address.
  15. DontUnderstandMyIpad
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    DontUnderstandMyIpad iPad Guru

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    Settings->General->About->Wi-Fi address.

    But really, if the IT department hasn't asked for the MAC address, I doubt that they have a MAC address filter enabled, because if it were, they would have had to add ever single device used by any employee manually and surely be aware of this.

    But of course, it is worth a try.
    Last edited: Mar 5, 2011

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