cellular data renew

Discussion in 'iPad General Discussions' started by gabilages, Sep 22, 2011.

  1. gabilages
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    gabilages iPF Noob

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    I have one question. I used to live in the US and i used to have the cellular data account on my ipad, but im back in Brazil and it still couting on my credit card and i don't know how to cancel since i forgot my password. Can anyonde help me?
  2. Tim SPRACKLEN
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    Tim SPRACKLEN iPad Legend

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    If you've moved to Brazil from the US and want to cancel your 3G account with the US service provider and you've forgotten your (cellular service provider) password, then you'll need to contact them again. Typically, if you have an email address registered with the account then they'll email you the password once you provide them with the account name or number.

    Tim
  3. gabilages
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    gabilages iPF Noob

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    But how can i talk to them?
  4. Tim SPRACKLEN
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    Tim SPRACKLEN iPad Legend

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    No need to talk - simply email them - is it AT&T?

    Tim
  5. gabilages
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    gabilages iPF Noob

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    I mean how can i contact them
  6. gabilages
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    gabilages iPF Noob

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    Yes!!! It is AT&T.
  7. Tim SPRACKLEN
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    Tim SPRACKLEN iPad Legend

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    Well, you are posting on this Forum, so you must have Internet access. So simply email the AT&T Customer Support email address and tell them your account name or the mobile number and say that you've forgotten your password. They'll then email that password to the email account registered to the account name.

    Tim
  8. gabilages
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    gabilages iPF Noob

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    But i don't know the AT&T CUSTOMER SUPPORT email.
  9. Gabriel1
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    Gabriel1 Super Moderator Staff Member

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    Google?

    The Archangel
  10. Tim SPRACKLEN
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    Tim SPRACKLEN iPad Legend

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  11. gabilages
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    gabilages iPF Noob

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    Thanks! I tried, but it didn't work because it asks for my AD, but i don't have an american AD.
  12. Tim SPRACKLEN
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    Tim SPRACKLEN iPad Legend

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    I think they want the address that was originally associated with the account - i.e before you moved to Brazil.

    Tim
  13. twerppoet
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    twerppoet iPad Legend

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    Even if it is the wrong number, they should be able to transfer you. Be sure to have your phone number and other identifying information handy.

    Local time is PST btw.
  14. emm
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    emm iPad Fan

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    Under Settings, go to Cellular Data, then View Account. There is a link to press for Forgot Password, and they will instantly email you a new one
  15. gabilages
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    gabilages iPF Noob

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    I tried, but they didn't email me back
  16. Tim SPRACKLEN
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    Tim SPRACKLEN iPad Legend

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    What happens when you enter your previous US address?

    Tim

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