Can't turn off passcode

[kimguggino]

I am unable to turn off my passcode. That option is 'grayed' out so I can not choose it. Help.

 

[leelai]

Hi and welcome to the Forum!

With regards to your question I have a passcode and it shouldn't be doing this. When an app behaves strangely, and your settings is an app also, it is best to close it completely and then relaunch it. From the home screen do the four finger swipe up or double press the home button to reveal your multi task bar along the bottom. It will show all the apps that you have opened at one time or another. Long press the app until it jiggles and a red minus sign will appear above it. Press the minus sign, this will close the app, not delete it. It's also a good idea to close all these apps, as it helps the iPad run smoothly, I do mine every night. Check and see if it is operating now and let us know.

The IPad Forum is a community of members from all walks of life and from all over the world coming together to share our experiences and to help each other learn about this wonderful piece of technology the Ipad. There is a wealth of information already here in the many threads we have so doing some searches will answer most of the questions you have. If then you cannot find the answer you are seeking then by all means post your question. There are many friendly and informed members here only too willing to help you.

We also have our own App - It is a very simple app to navigate.
http://itunes.apple.com/us/app/discussion-forum-for-ipad/id412896524?mt=8
Reading the IPad manual is a great place to start so please download a copy of these.
http://www.support.apple.com/manuals/ipad/
2 very informative threads from which you will learn many tips and shortcuts for the IPad.
http://www.ipadforums.net/ipad-general-discussions/21590-tips-tricks-those-us-who-dont-know.html
http://www.ipadforums.net/ipad-os/49581-ios5-tips-tricks.html
We have rules like any Community so please read these also
http://www.ipadforums.net/forum-rul...um-rules-everybody-please-read.html#post14697

Once again we welcome you here and are so pleased you have joined us!

Sent from my iPad using iPF

 

[kimguggino]

Thanks for your response. I did as you suggested and that option is still not available. Any other ideas?

 

[thewitt]

Are you using your employers iPad, or connecting to an enterprise email system through an Exchange server?

 

[kimguggino]

The latter.

 

[thewitt]

Your employer has set the passcode restriction. You cannot bypass it. Disable the Exchange Server access to email and it will go away.

 

[zillah]

Your employer has set the passcode restriction. You cannot bypass it.

Yes I guess this is the reason.

I just received my brand iphone 4S ,,,initially I had my google account (IMAP) but it didn't force me to use passcode, once I set up my work's exchange email the phone forced me to use passcode.


The option settings > general > passcode grayed out (i.e not active)


Regards

 

[efra]

Hello where i can find the Disable the Exchange Server access to email

Can you guide me where i can found this options, thanks

 

[dhewson777]

Hello where i can find the Disable the Exchange Server access to email

Can you guide me where i can found this options, thanks

Delete your Exchange account under Settings -> Mail, Contacts, Calendars. Select the account and click Delete.

 

[msingh1078]

Hello, I'm having the same problem with my Ipad with the option of being able to turn my passcode off grayed out. My Ipad is one used for school, so I tried the above suggestions of disabling my exchange account connected to the school except it still won't work. Can someone help me please

 

[dhewson777]

Hello, I'm having the same problem with my Ipad with the option of being able to turn my passcode off grayed out. My Ipad is one used for school, so I tried the above suggestions of disabling my exchange account connected to the school except it still won't work. Can someone help me please

If it is a school supplied iPad, they may have made Passcode mandatory using their iPad management software. If that is the case, then you cannot disable it.