Can't Track My iPad 3, Shipped With UPS

Discussion in 'iPad 3 Forum' started by 5er driver, Mar 13, 2012.

  1. 5er driver
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    5er driver iPF Novice

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    On Saturday 10 March my iPad 3 order status changed from "Preparing for Shipment" to "Shipped" and showed UPS as the carrier with a tracking #. About 24 hours later on Sunday 11 March I received a text msg from Apple informing me the iPad was shipped. I imagine the iPad was shipped from the Chinese factory, it is to be delivered in Germany. As of today, 2 days after being shipped, the UPS tracking system does not recognize the tracking #. Should I worry?
  2. Lyndon23
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    Lyndon23 iPF Novice

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    Hi, I'm in Scotland, UK and have exactly the same thing. I called both UPS and Apple last night. UPS said that they were valid tracking numbers but were not active on their system yet. I spoke to someone in the US at Apple. He said do not worry, the order was sitting between Apple and UPS (i.e. apple must be given a huge allocation of available UPS tracking numbers, then apple assign them as required). Apple said it was normal and re-confirmed my order details and the March 16th delivery date. Ps. the guy from Apple said that he had the same confirmed delivery date as me and sounded even more excited about getting the new iPad than me....haha!
  3. 5er driver
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    5er driver iPF Novice

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    Wow, thanks for the reassurance, Lyndon. I was just about to call UPS! I might anyway if tracking doesn't show anything tomorrow.
    Last edited: Mar 13, 2012
  4. pb3
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    Don't worry - the same thing is happening with TNT too.

    Apple are pulling out all the stops to ensure that no Ipads slip through the cracks before Friday.
  5. 5er driver
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    5er driver iPF Novice

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    Right, but some forum members have been able to track their iPad 3's through FedEx to within a few miles of their delivery address in the U.S. already. I was just wondering if mine had left China yet, it's long way to Germany and it needs to have been moving by now if it is to be delivered on 16 Mar.
  6. ticka1
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    I am here in SE Texas - received my Fedex tracking number yesterday evening at 5:30 p.m. but there is no information attached to it. Just a number and it links to the Fedex page. So thank you to the person above who called and posted what Apple said. I was thinking that was the reason my Fedex info had not been updated but wasn't sure since this is my first Ipad.

    One day closer!
  7. DarrenUK
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    Same problem here, ipad was marked as dispatched on the 10th for delivery on the 16th, no tracking info is available on the UPS site. I have just emailed UPS to see exactly where my parcels are.
  8. Lyndon23
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    Lyndon23 iPF Novice

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    Hey guys, just a quick follow-up from my earlier post... ...So as of this morning I am still unable to track the location of my order through the UPS website. So I called Apple again this morning to try and get a status update, I got a little more info this time. Because of the high demand for the new iPad some of the UPS tracking numbers are not 'active' yet. Apple did say that the number MUST be 'active' on the UPS system within the last 24hrs prior to delivery for it to be delivered on the scheduled date/time. Apple also have their own internal tracking system that they use to track everyone's individual order status. Whilst I was on the phone he gave me a full list of all the scans of my package and I now have full details, dates and times of my package progress and when it arrived in the UK, delivered to my local UPS HUB (Which is where my package currently is). He was even able to provide me with the actual time slot my package will be delivered within. So on the face of it; it does appear that everything is being well coordinated, it's just that processes are perhaps a little slow due to high demand. Once again I have confirmation from Apple that my delivery will be with me on the 16th, delivered just past 16:00hrs for me (Boooo!). I'm not making any more phone calls, I'll just wait on the big brown truck.
  9. 5er driver
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    5er driver iPF Novice

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    Thanks for the follow up, Lyndon! We are all very anxious to get our new iPads. This will be my first iPad so I am super overly anxious. :)
  10. brrip
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    brrip iPad Fan

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    thanks for this info. i'm going to call apple too! what's the point of online tracking if it doesn't work. UPS is happy to take the money to deliver these packages, but not offer their usual services. what a shame.
  11. celly
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    celly iPF Novice

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    You rock!

    Thanks mate. I figured it was something like that.
  12. brrip
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    brrip iPad Fan

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    just to confirm with everyone else here, the tracking number is a 10 digit number yes?
  13. DarrenUK
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    Mine is an 18 digit number, my tracking number is still not showing any info on the UPS website but apple still saying it will be delivered on the 16th.
  14. nade1958
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    Omg you are going to love it. Have fun.
  15. brrip
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    okay. now i'm so confused. hope i get my metal chunk with a bit of glass on friday anyway
  16. exile
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    exile iPad Enthusiast

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    I guess I'll put in my .02 here.. my parents own a UPS store for the past 12 years and we still do. So I'm speaking from experience and not pulling something out of thin air here.

    Not just for UPS but for all carriers, FedEx and DHL; all what we have right now is a generated tracking number for the label on our box. You will not be able to track it until they scan in the package for the correct truck/plane en route to your destination. For those of you who got engravings, you will be able to track yours coming out from China. However, that is all what you will be able to track once it gets to the destination hub to sit at, until tomorrow.

    So those of you who do have a UPS tracking number, didn't get any engravings, you will not be able to track it until the package starts moving - most likely tomorrow. I'm pretty sure all of you who are getting delivered by UPS; your 3 is already sitting at the hub. They just have to sort everything out and scan it in. I wouldn't worry at all about not being able to track any information on your package. That's just how it is. The way how I see it, I think all of the packages will start moving tomorrow to get to the correct hub near by your house. Get sorted out and ready to deliver for Friday morning.

    Apple really dished out a lot here to do a deal with UPS and FedEx; to send all of our 3's by Next Day Air. Mine is coming by FedEx and it's at the Nashville, TN hub. So coming to IL, they will probably just plane it to the Chicago hub by Thursday night. Then out for delivery Friday morning. Also remember, all NDA and 2DA - 10am, 12pm, 3pm packages have first priority over Ground and 3 Day Select (3 day ground). So the drivers have to get our packages to us by the respected time. It's going to be a rough day for them Friday.... Millions of Apple overnight packages all on one day PLUS all non-Apple NDA packages... that's some serious JIT planning to do.

    So..... just hang in there! Unless if you want to be like one of the "cool people" and call your local hub to hold the 3 there so you can pick it up on Friday morning and not wait all day ;)... just an option... don't get disappointed though if your local hub says no. I wouldn't be surprised if they do say no; to not have a giant crowd showing up in the morning... if they don't though and allow it, expect to have dozens.. maybe hundreds? of other people waiting in line at the hub too :D ... might as well just wait at home for it.
    Last edited: Mar 14, 2012
  17. QTP
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    I just spoke to a very helpful UPS rep. He told me the distribution for this product launch is differnt than for previous product launches, for security reasons. If you are in Canada, the UPS information will state it is a domestic not International shipment because they have been drop shipped to Canada, then it becomes a domestic shipment to you.

    The online tracking information will not be disclosed until the package is on the truck en route to your address ( which means it probably won't say that until after you already have your ipad ! lol) apparently this is for security reasons. I don't know if UPS has been hijacked in the past, obviously the rep wouldn't tell me that. He did say this is a new method and all ipads in Canada are scheduled for delivery between Mar.16-22. You should be able to see the tracking info on the morning of your delivery. Hang in there it's almost Friday !!!!
  18. celly
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    celly iPF Novice

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    Well said. Thanks for the info.
  19. FunkatronJive
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    Thanks for the update!!! The guy at Apple couldnt even tell me that... totally makes sense...
  20. pb3
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    I concur. Apple customer services told me yesterday that the tracking info would not show up until the morning of delivery. My package is due to be delivered by TNT on Friday.

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