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Can't download & udate to OS5

Discussion in 'iPad 2 Forum' started by Rainbowdayz, Oct 28, 2011.

  1. Rainbowdayz
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    Rainbowdayz iPF Novice

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    I'm using Windows 7 w. Kasperksy and I am unable to download and update to OS5. The download looks complete and then I get a msg that my connection failed. I called Apple support and was told security systems such as Norton, McAfee and Kaspersky must be uninstalled in order to allow the OS5 update. I think this is ridiculous. I know ppl using the firts Ipad rather than Ipad 2 have not had this problem. Anybody have another solution?
  2. Manchoa
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    Manchoa iPF Novice

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    not uninstalled i thing. Disabled. This is windows, my friend, it has its own oppinion... :)
    This is not first thing, that different antiviruses think as a unwanted operation and will block it.
    Just disable the virus protection and then re-enable it.

    Sent from Tommy's iPad2 using iPF
  3. Rainbowdayz
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    Rainbowdayz iPF Novice

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    U were right. Disabling allowed the download and I was able to set the Ipad2 up with Icloud. Thank u!

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