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Can't download free apps or update current ones

Discussion in 'iPad Help' started by JoshuaMoore, Nov 12, 2012.

  1. JoshuaMoore
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    JoshuaMoore iPF Novice

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    Ok so I have a debit card on file. Usually i'm fine with downloading and usually the only time I have this problem is when I don't have any money on the card or the balance goes in the negative. It seems silly that I need money on my card to download a free app or even update an old one but it is what it is. The problem I'm having right now is I can't download any free app or update old ones even though I have money on the card. I have $2.85 on my card, not much mind you but its still something. My bank account already takes pending transactions into account and I still am left with a balance of 2.85, so whats the problem? When I try it says "sign in required". Once I give it my password it comes up in red and says "There's a billing problem with a previous purchase, please update your payment method. I put the right info back in and it says the" payment method was declined. Please enter another payment method. " I'm not trying to buy anything! It won't even tell me what the payment issue is. Please help
  2. ewoodson
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    ewoodson iPF Noob

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    Try changing the address you have on file. We had this issue and the person adjusted the address by adding a period and it worked just fine.

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