Can't buy apps...?

Discussion in 'iPad 2 Forum' started by Okgearhead, Oct 28, 2013.

  1. Okgearhead

    Okgearhead iPF Noob

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    Haven't bought an app in a while, I tried to buy a game and I keep getting a message saying that I've never bought a game or app with this iPad, I've got like 37 I've bought on this iPad , anybody know what's going on ? Thanks, Tim.
     
  2. abababababab

    abababababab iPad Super Guru

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    Looks excessively odd........... There is no reason why you cannot buy apps after not buying them for a long time. If you could post a screenshot, it would help us to help you in a better way. TO TAKE A SCREENSHOT : Push the home button and the power button simultaneously and then leave it. (NO LONG PRESS AS THAT WILL LEAD TO RESET) :)
     
  3. willerz2

    willerz2 iPad Addict

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    Try signing out and back into your AppleID, and make sure it's the same AppleID that matches the purchasing account for those apps as well. I've had the same scenario once and doing so fixed the issue. You may or may not have to end the AppStore process in the multitasking bar prior to signing back in for Appstore.app to recache
     
  4. Okgearhead

    Okgearhead iPF Noob

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    I signed out , reset iPad , signed back in, still same problem, it asks me to verify my password, then wants me to do the security questions, it doesn't like my answers,....
     
  5. J. A.

    J. A. iPad Legend

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    Open a browser and enter appleid.apple.com. Choose "Manage Apple ID". On the next page, sign in with your Apple ID/email address and password. Go to Password and Security, perhaps there's something you have to change.

    In addition, it's always a good idea to add a rescue email address there, even if everything is okay. You'll need it in some cases.
     
    Last edited: Oct 29, 2013
  6. sassygram

    sassygram iPF Noob

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    I had the same thing happen a while back but I thought maybe it was just because I hadn't bought anything for a while. But I just had to sign back in and then answer a security question. Thank goodness I had written them down & kept them. It made it very simple to fix this problem. Good lesson, too. We need to make sure to keep a record of ALL security questions for everything we sign up for that requires a password!
     
  7. col.bris

    col.bris Administrator Staff Member

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    If all else fails follow the instructions on the Apple support site. They will send an email to your second email address. If that does not work they issue a reference number so you can call and reset the security questions. Apple will send a code to your iPad. Once you have gone through theses steps they reset the questions. It is then a matter of going through the questions write down the answers and all will be well.
     

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