"Cannot connect to iTunes store" error help

Discussion in 'iPad Help' started by SingingSabre, Oct 8, 2011.

  1. SingingSabre

    SingingSabre
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    Here's what's going on. When I try to connect to iTunes or the App Store via my iPad 2 (16gb, wifi), I get the "Cannot connect to iTunes store" error.

    My password is correct. Router, internet, firewall, etc are all fine. I've tried this on a number of networks, connections, and whatnot. Connecting to the App Store on my desktop is successful. I've not only done a reset, Apple replaced my iPad yesterday when they couldn't figure out the problem.

    Well, it's still happening.

    When I'm in Settings>Store and try to select Music, Apps, or Books to auto-download on other devices, they automatically switch back to "off." Could that be related?

    This is driving me nuts. Can anyone help?

    Thanks!
     
  2. jasperandrews

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    Sounds a bit strange. You've done everything I would have done! The only thing I can think of is maybe you have made a simple spelling mistake with your apple ID?
    I hope this helps. Good Luck!
     
  3. SingingSabre

    SingingSabre
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    Exactly. But I know that that's not the case. iBooks works fine as does anything else requiring my Apple ID.
     
  4. Hayles66

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    Oh heck! I can't think what else you could do, Sabre! Usually a hard or soft reset of the iPad works for me or turning off the router and on again. Usually it's a router problem with me. You've got a new iPad so I don't know. I'm sure someone will come back with the right answer. I think it's a case of going through everything over and over. It's always something simple. Good luck!
     
  5. SingingSabre

    SingingSabre
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    Okay, so I changed my email address on my account and got the same result. Is it possible that an app is preventing me from accessing the iTunes store?
     
  6. Hayles66

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    I'm not sure. Not heard of that before. Have you tried the Internet. When I get desperate, I ask all the Apple forums for answers.
     
  7. SingingSabre

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    I've asked everywhere...no one has a solution. I think it has something to do with the iCloud transition.
     
  8. leelai

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    Someone else has posted today they are having the same trouble with the settings - store on/off button
    You're not alone, but I don't know the answer.

    Update: they've now solved their problem. They signed out of their apple ID and then just signed back in. That fixed it for them.
     
    #8 leelai, Oct 9, 2011
    Last edited: Oct 9, 2011
  9. SingingSabre

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    Gah. No matter how I try that, it hasn't worked for me.
     
  10. Hayles66

    Hayles66
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    OMG. You are still struggling! I feel for you Sabre. Keep trying, don't give up
     

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