"Cannot connect to iTunes store" error help

Discussion in 'iPad Help' started by SingingSabre, Oct 8, 2011.

  1. SingingSabre

    SingingSabre iPad Junkie

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    Here's what's going on. When I try to connect to iTunes or the App Store via my iPad 2 (16gb, wifi), I get the "Cannot connect to iTunes store" error.

    My password is correct. Router, internet, firewall, etc are all fine. I've tried this on a number of networks, connections, and whatnot. Connecting to the App Store on my desktop is successful. I've not only done a reset, Apple replaced my iPad yesterday when they couldn't figure out the problem.

    Well, it's still happening.

    When I'm in Settings>Store and try to select Music, Apps, or Books to auto-download on other devices, they automatically switch back to "off." Could that be related?

    This is driving me nuts. Can anyone help?

    Thanks!
     
  2. jasperandrews

    jasperandrews iPF Novice

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    Sounds a bit strange. You've done everything I would have done! The only thing I can think of is maybe you have made a simple spelling mistake with your apple ID?
    I hope this helps. Good Luck!
     
  3. SingingSabre

    SingingSabre iPad Junkie

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    Exactly. But I know that that's not the case. iBooks works fine as does anything else requiring my Apple ID.
     
  4. Hayles66

    Hayles66 iPad Expert

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    Oh heck! I can't think what else you could do, Sabre! Usually a hard or soft reset of the iPad works for me or turning off the router and on again. Usually it's a router problem with me. You've got a new iPad so I don't know. I'm sure someone will come back with the right answer. I think it's a case of going through everything over and over. It's always something simple. Good luck!
     
  5. SingingSabre

    SingingSabre iPad Junkie

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    Okay, so I changed my email address on my account and got the same result. Is it possible that an app is preventing me from accessing the iTunes store?
     
  6. Hayles66

    Hayles66 iPad Expert

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    I'm not sure. Not heard of that before. Have you tried the Internet. When I get desperate, I ask all the Apple forums for answers.
     
  7. SingingSabre

    SingingSabre iPad Junkie

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    I've asked everywhere...no one has a solution. I think it has something to do with the iCloud transition.
     
  8. leelai

    leelai Administrator Staff Member

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    Someone else has posted today they are having the same trouble with the settings - store on/off button
    You're not alone, but I don't know the answer.

    Update: they've now solved their problem. They signed out of their apple ID and then just signed back in. That fixed it for them.
     
    Last edited: Oct 9, 2011
  9. SingingSabre

    SingingSabre iPad Junkie

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    Gah. No matter how I try that, it hasn't worked for me.
     
  10. Hayles66

    Hayles66 iPad Expert

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    OMG. You are still struggling! I feel for you Sabre. Keep trying, don't give up
     
  11. SingingSabre

    SingingSabre iPad Junkie

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    Reset my network settings. Still nothing.
     
  12. leelai

    leelai Administrator Staff Member

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    Boy, still going. Do you remember downloading anything before this started. I don't suppose someone else had a play on it. Gosh I hope you solve it.
     
  13. SingingSabre

    SingingSabre iPad Junkie

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    Actually I fixed it late Monday. I downloaded the last beta of iTunes 10.5 and the GM of iOS5. Put iOS5 on my iPad and that fixed all the problems. :)
     
  14. leelai

    leelai Administrator Staff Member

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    So very glad that's fixed, a frustrating time for u
     
  15. kewlcappedtj

    kewlcappedtj iPF Noob

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    Me having the same prob..!!
     

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