Cannot connect to itune store

Discussion in 'iPad 3 Forum' started by nw9000, Sep 17, 2012.

  1. nw9000
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    nw9000 iPF Noob

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    Hi,
    When I clicked on iTunes I got the message "cannot connect to iTunes store", the only features that opened on iTune page were "iTunes U" and "podcasts". By the way my appleID is OK and I can download apps from AppStore.
    I tried to sign out and resign again, but it didn't work.

    So, please help...
    Thanks
  2. seneca18
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    seneca18 Super Moderator Staff Member

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    Apple has been doing something with their servers today (getting ready for ios 6 perhaps) that has been causing outages of many features on ios. If this issue just started today it may be related to that. Can't be sure though.
  3. nw9000
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    nw9000 iPF Noob

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    Hi, thanks for your reply, but I don't think it's related to ios6 upgrade cuz I have been experienced that since the day I've bought the iPad (few months). Till lately I wasn't familiar with iTunes and I thought that it was normal that podcasts and iTunes U features are the only ones that iTunes suggests.
    Do I need to install the iTunes on my PC and connect the iPad to the PC? Is that even make sense? I'm frustrated...don't know what to do :(
  4. MattIM
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    MattIM Super Moderator Staff Member

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    Hello nw9000, welcome to the forum.

    As you have learned, connecting your iPad to a PC is unnecessary 98% of the time. You will probably be okay when you upgrade to iOS6. However, in case something goes wrong, having your iPad backed up to a PC will be very critical.

    Therefore, I would get iTunes installed on your PC and do a PC backup--just in case.
  5. nw9000
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    nw9000 iPF Noob

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    Hi,
    No I haven't. How can I reinstalled it on my iPad?
  6. scifan57
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    scifan57 Super Moderator Staff Member

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    What country are you located in? Some Governments place restrictions on which features of iTunes are available to their citizens.
    Last edited: Sep 19, 2012
  7. nw9000
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    nw9000 iPF Noob

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    Hi, I'm from Israel. Do you think that it's somehow connected?
  8. scifan57
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    scifan57 Super Moderator Staff Member

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    I think that that is indeed your problem.
    Look at these screenshots. According to them, you can only access apps, podcasts, iTunes U and free books.

    image-4181004319.jpg

    image-1584164811.jpg





    image-3828264269.jpgHere is the link to the page.
    http://support.apple.com/kb/TS3599
  9. nw9000
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    nw9000 iPF Noob

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    Wow man I didn't realize. At least I know what's the problem now. Even apple support didn't help. Bummer... thanks though.
  10. scifan57
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    scifan57 Super Moderator Staff Member

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    Sorry I couldn't be of more help. Maybe things will change in the future. Keep checking the iTunes Store every so often to see.
  11. Amy Rose The Hedgehog
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    Amy Rose The Hedgehog iPad Ninja

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    I've seen this problem before.... I usually reboot my iPad. But it may also mean that you are having Internet connection problems. I suggest you both check your Internet connection and if that doesn't work try rebooting your iPad.
  12. auto
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    auto iPF Noob

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    u may also try to reinstall ituns & its components.
  13. nw9000
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    nw9000 iPF Noob

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    Hi, how can I reinstall iTunes on iPad? Is that even possible?
  14. dhewson777
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    dhewson777 iPad Addict

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    I think he's talking about iTunes on a PC or Mac.

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