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Broken Glass ipad 2

Discussion in 'iPad Help' started by kirk, Jun 10, 2011.

  1. kirk
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    kirk iPF Noob

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    What are my options for broken glass on my iPad?
  2. Tim SPRACKLEN
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    Tim SPRACKLEN iPad Legend

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    We've had several Members with this problem. They have 'discovered' that it appears as though Apple has a 'once in a lifetime' completely unofficial 'replace it for free' policy. I stress it's completely unofficial and appears to be somewhat at the discretion of the Apple Store. So I would suggest you return your iPad to your Apple Store and, very humbly and politely, see what they suggest. Some Members didn't get lucky at their first attempt and had to - again very politely - ask to speak to the Manager and try to get them to take pity on you. Some Members too had to visit another store.

    Let us know how you get on but, again, I'd just like to stress you have no 'rights' in this matter, it's a completely unofficial policy but, so far, we've yet to hear of a Member who's been refused a free replacement.

    Tim
  3. kirk
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    kirk iPF Noob

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    Thanks Tim
  4. allegrazzurra
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    allegrazzurra iPF Noob

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    me with the broken glass too

    ...dropped my ipad moving in the dorm today, tomorrow i'll go to my local ipad store(appointment already made) and put on my best sorry face (which won't be too hard, you can imagine what a sorry a... i am rig now) and see what they tell me, will keep you posted!
  5. leelai
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    leelai Administrator Staff Member

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    I have a friend who works at the Apple Store here, yes they do replace them, but they don't want it widely known and don't want people to just expect it. It's a courtesy. So be very nice.
  6. Tim SPRACKLEN
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    Tim SPRACKLEN iPad Legend

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    Good Luck and, yes, please let us know how you get on.

    Tim
  7. allegrazzurra
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    allegrazzurra iPF Noob

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    got the free ipad replacement!

    ...just as you suggested, i showed up at the apple store in my sunday clothes putting on my orphan annie face and just showed my shattered ipad to the genius when he asked me how he could help me today...he took one look at it, murmured 'cracked screen' under his breath, looked at how many days were left in my warranty (234 for the record) and told me apple would replace the ipad for free instead of charging me $344 to fix the screen...i ran out of the store with my new ipad before they changed their mind!

    ...now a thought has been haunting me ever since (two days ago): did apple actually give me a brand new ipad 2 or just a refurbished one? does it make any difference?...don't want to think too much about it but comments are welcome...

    ...from there i went directly to bestbuy and bought a hardcore case!

    PS: good thing i had downloaded everything from my previous ipad last week so i didn't lose that either!
  8. leelai
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    leelai Administrator Staff Member

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    That's just great, you must have been so relieved. Plus the added bonus that you had backed up.
  9. parfect2
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    parfect2 iPF Novice

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    How do you back up stuff on an iPad?
  10. GoPackGo
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    GoPackGo iPad Junkie

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    I second this
  11. suholla
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    suholla iPF Noob

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    Backing up iPad2

    When you connect your iPad to iTunes, right click on the iPad name and you have an option that says 'backup to iTunes'.
  12. Chez23
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    Chez23 iPF Noob

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    Chez23

    Hi, I have a brand new ipad 2 with broken glass and wondered if you could possibly direct me to your friend's Apple store in Brisbane as that's where we live and I would like to enquire about getting it fixed if it cant be replaced. I would like a reliable retailer to go to please. Thanks for any assistance you could provide.


  13. Tim SPRACKLEN
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    Tim SPRACKLEN iPad Legend

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    leelai is a frequent poster, so I'm sure you'll hear soon. But any Apple Store will replace them as a 'once in a lifetime' goodwill gesture. As you'll have read, it's unofficial, unacknowledged, "we'll deny it if you ask us" policy.

    Tim

  14. memooch
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    memooch iPF Noob

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    iPad 2 glass ("digitizer") cracked

    I just addressed this today. I dropped my iPad 2 yesterday--while it was in its Targus case--and it cracked the screen. The "only option" given to me at the Apple Store was to replace the entire iPad. They said they do not repair cracked screens any more. Since I only purchased this last month, their best offer was a 10% discount. The total bill was $263. It's an iPad 16GB WiFi only. Price probably varies depending on device.

    I hope this helps prepare any others with a similar predicament. The good news is if you back up in iCloud, everything--including apps and other settings--will transfer to the new iPad.
  15. Kaykaykay
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    Kaykaykay iPad Wizard

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    If you paid $263, you got way more than a 10% discount off standard retail price for a 16GB wifi-only model. At standard retail, it's $499. People who are being charged for replacements are reporting that they're paying 50% of retail, which is what it sounds like you did, with maybe some tax on top.
  16. sanada
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    sanada iPad Fan

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    To get mine fixed it was 200$
  17. Kaykaykay
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    Kaykaykay iPad Wizard

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    You were just on another thread talking about having scratches on your iPad and asking how to fix. You broke your screen, had it repaired and then scratched it? Yikes.
  18. sanada
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    sanada iPad Fan

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    Yes I let my nephew play with it then i asked him for it and he gave it to me with a scratch on it. GRRR

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