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Bad day at Apple store

Discussion in 'New Member Introductions - Site Assistance' started by gabbygro, May 9, 2012.

  1. gabbygro
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    gabbygro iPF Noob

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    Senior citizen...new to all of this.

    Today while at the Apple Store!~~ my ipad slipped off the slippery table and onto the hard floor and broke the glass. I was sickk!!

    They offered me a new ipad 2 for $250 as that was half of what I paid...Yes, but now the ipad is $400, so why can't it be $200 and do I need a new glass or should I buy a Survivor Cover from Best Buy for $80?? Help!
  2. Midranger4
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    Midranger4 iPad Junkie

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    Wait a minute. It fell while IN the Apple store? And they balked at replacing it? Your replacement pricing is confusing. Did you repurchase or do you still have the broke. iPad?
    Last edited: May 9, 2012
  3. Midranger4
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    Midranger4 iPad Junkie

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    Did you speak to a manager at the Apple store? Complain about lack of guard rails on slick table surfaces in THEIR store! I can't believe they did not comp that iPad.....

    My Motto : Background apps are hiding for good reason. Seek them out, close them. The world will be a better place.
  4. leelai
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    leelai Administrator Staff Member

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    Hi and welcome to the Forum!

    Yes as Midranger has said I would speak to the Store Manager and see if you can have this price reduced at least. No harm in trying. I would be going for a replacement none the less as it may not just be the glass that is broken, you may have caused internal damage as well and your warranty will now be voided because of the drop.

    The IPad Forum is a community of members from all walks of life and from all over the world coming together to share our experiences and to help each other learn about this wonderful piece of technology the Ipad. There is a wealth of information already here in the many threads we have so doing some searches will answer most of the questions you have. If then you cannot find the answer you are seeking then by all means post your question. There are many friendly and informed members here only too willing to help you.

    We also have our own App - It is a very simple app to navigate.
    http://itunes.apple.com/us/app/discussion-forum-for-ipad/id412896524?mt=8
    Reading the IPad manual is a great place to start so please download a copy of these.
    http://www.support.apple.com/manuals/ipad/
    2 very informative threads from which you will learn many tips and shortcuts for the IPad.
    http://www.ipadforums.net/ipad-general-discussions/21590-tips-tricks-those-us-who-dont-know.html
    http://www.ipadforums.net/ipad-os/49581-ios5-tips-tricks.html
    We have rules like any Community so please read these also
    http://www.ipadforums.net/forum-rul...um-rules-everybody-please-read.html#post14697

    Once again we welcome you here and are so pleased you have joined us!
  5. Mbspears
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    Mbspears iPF Novice

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    I agree you should push hard with the store manager, but at the end of the day, it doesn't sound like it was their fault. They are basically offering a "goodwill" discount to you. I have a hard time saying they should have guard rails and that sort of thing. One other option you could consider is having the glass fixed by one of the many vendors such as iresq.com. This may be the cheapest option, but I agree with the person who said there could also be some internal damage.

    If you do get a new iPad consider getting the insurance. AppleCare+ has become much more competitive and is less restrictive than it used to be. Square Trade is also a safe option. If AppleCare can't fix your device, they will give you a refurbished one right in the store. If Square Trade's repair vendor can't fix it, they give you the replacement price, which is great. My wife dropped her iPhone on the driveway and shattered the glass. Square Trade sent us a box to mail it in with (they paid both ways), and they quickly sent it back with perfect new glass. However -- there was internal damage to the antenna and it couldn't hold a 3G connection. We sent it back again, they acknowledged that it was not repairable and quickly gave us the "full replacement" cost which was around $500 vs. the $200 we paid because we were on contract. AT&T still gave us a contract discount, so we actually recovered more than we needed to replace the device. Unfortunately, you can't turn back time and get the insurance on the broken device now.

    Good luck.

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