Available space problem

Discussion in 'iPad 2 Forum' started by longrob, May 1, 2012.

  1. longrob
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    longrob iPF Novice

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    Hello

    I am trying to help my wife out. She has had an ipad 2 for a few months. Today she was unable to use the camera. It says "Cannot take Photo. There is not enough disk space to continue taking photos. Make room by deleting existing video or photos". So we went to the "Photos" gallery and deleted around half of them - but alas it still gives the same message, and under settings->General->About, it shows Capcity:14GB and Available: 0 bytes. We also tried deleting some apps (mainly games that were pre-installed I think) but this hasn't helped either. I have tried to reset/reboot with home+sleep button for 10 secs, but this does not help either.

    If anyone could provide some advice I would be very grateful.

    Thanks
    LR
  2. Midranger4
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    Midranger4 iPad Junkie

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    What version of ios Is running on this iPad? Need to know as obtaining storage data varies.
  3. longrob
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    longrob iPF Novice

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    Thanks for your reply. I know very little about computers - in the General->About, it shows Version 4.3.5 (8L1) and Model: MC979TH : does this help ?
  4. Midranger4
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    Midranger4 iPad Junkie

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    Was it synced to iTunes recently?
  5. longrob
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    longrob iPF Novice

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    I'm not sure what that means, but we don't use itunes much - not for a month or so anyway. My wife just uses it for talking to her friends and playing games.
  6. Midranger4
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    Midranger4 iPad Junkie

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    4.3 provides little detail on storage on the iPad itself. Categories counts and cumulative storage totals.

    iTunes will provide more granular info on storage usage.

    Open iTunes and attach your iPad via the cable. Once you do it may sync depending on how iTunes is configured. In any case you will see storage info on a horizontal bar chart on the bottom of the screen. I believe you can drill into the categories from there to determine what can be deleted.

    Bear in mind sync settings will repopulate media objects...music, movies, pics to the iPad if so configured under iTunes preferences.

    So if you want to delete from iPad but keep on PC be cautious with how the settings are configured and from where you delete the objects to c,ear space on the iPad.
  7. longrob
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    longrob iPF Novice

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    Thanks again.
    "attach your iPad via the cable" Do you mean the power cable for recharging the battery ? That's the only cable we have as far as I know...we've never connected it to a PC before. Please advise. Thanks.
  8. Midranger4
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    Midranger4 iPad Junkie

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    Correct. Unplug cable from A/C adapter, this exposes a USB connector that you plug into your PC.

    Odd if iPad was never connected...but I digress...

    On PC make sure you have current version of iTunes installed then connect the iPad with iTunes open.
  9. Midranger4
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    Midranger4 iPad Junkie

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    To simplify....my guess is video is chewing up your space. Delete videos not pics and space will free up quickly.
  10. longrob
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    longrob iPF Novice

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    We don't have iTunes on our PC. I don't understand how this is relevant. Do I have to install it on the PC ? It doesn't even have an internet connection.... confusing... please advise.
  11. longrob
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    All videos were deleted. Previously we had 4 videos (10-20 secs each) and 228 photos. Now down to 0 videos and 96 photos. Don't really want to delete those as they are precious.
  12. longrob
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    I have used a friend's laptop with itunes installed and connected the ipad. It says "IPad sync is complete. OK to disconnect". I still can't take any photo with the ipad and it still says Available:0 bytes.
    Thanks again in advance for any more help....
  13. longrob
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    I think I found the problem. In itunes I can see it shows the breakdown of capacity. It is almost all "Apps". However, my wife did not download any apps as far as she knows. Is there some way to find which apps are taking most space and delete them ? Any other advice ? Thanks again
  14. longrob
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    longrob iPF Novice

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    I have deleted some more applications. But it still says : Available: 0 bytes
    :(
  15. Midranger4
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    Midranger4 iPad Junkie

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    iTunes manages the iPad. If you don't connect you must proceed as you are now by not knowing where the storage is allocated. You ate down rev as ver 5.1 is most recent and allows storage breakdown at iPad level.

    That or start deleting apps right from the iPad. Long tap an icon until plus sign appears, release, tap plus sign, delete app.
  16. Midranger4
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    Midranger4 iPad Junkie

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    Restart the iPad. Long press power button until slider appears, slide to power down. Power back up, check available space.
  17. longrob
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    Thanks again. I have been deleting apps, but it has no effect on "Available" capacity (just stays at 0 bytes). Version is 4.3.5 (8L1)

    Surely even if I remove even a small app, it should add /something/ to the available ? I just deleted Office2 HD, and no effect at all. And then there is all the photos and videos I deleted already. I don't understand at all.......
    ?
  18. longrob
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    I've done that twice now (as per my original post, and again just a few seconds ago). IT still says "Available: 0 bytes"
  19. longrob
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    I've deleted a few more Apps, and also restarted again. Still it shows Available: 0 bytes. Any further advice would be very much appreciated. Thanks !
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  20. Midranger4
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    Midranger4 iPad Junkie

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    Something isn't right or something is being miscommunicated.

    If you hook it back up to iTunes does iTunes report 0 bytes available?

    Can you provide a screen shot? Press the home button and power button together and you will hear the shutter sound. Look in photos and a picture of your iPad screen at the time you pressed the home and power buttons will be there. Attach that photo to your next post here if possible.

    Either something is running that is actively consuming disk space or the OS is misreporting the data.

    Go to your safari settings and clear history, cookies, and data, then press advanced/website data/remove all website data.

    Still no joy we are going to upgrade you to 5.3 of the OS.

    Try to get that screen shot posted.

    Thx
    Last edited: May 1, 2012

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