Last night I thought I would give it another try with at&t but this time use the chat feature on the website,I was having a problem understanding what they were trying to tell me over the phone due to the female voice being too low or the male with the accent. I just could not believe what the chat person told me. I copied and pasted what she typed and I am writing to the CEO of at&t and give them a ear full.
Below is how our little chat went.
Alfred Rogers.Send.
In order to have the international Data plan added to my iphone account while on vacation to Russia I need to be granted an exception to the 90 day requirement as I have only had the wireless service for 60 days. What document do I need to send you for this exception?
Pamela Hernandez Answer.
You will have to send in a current photo of yourself, issued ID, Government ID, +MPO (Military Post Office, address, passport.Green Card, Employee ID with current pay stub-customer can cross out SSN and monetary value.
Alfred Rogers. Send.
It will be my current passport photo, I am retired military, a US Citizen, and I have no pay stubs as I have been retired for over 25 years.
Pamela Hernandez. Answer
.
One current bill, invoice, statement or online statement, (that has the physical address on it) dated within the last 60 days. Cancellation notices are not acceptable. Reminder- the address on the account must be reflected on all category B items.
Gas-Water-Electric-Cable-Home telephone/AT&T home phone bills are acceptable. Garbage or waste, DSL-Internet service-Home Owners Insurance- monthly bill or current policy. Car Insurance-monthly bill or policy-Mortgage statements-Property Statements-PO Box Statement-Car Registration card- Student ID/Tuition ID (Tuition Bill must be within 1 semester)** Foreign Exchange Student*** Foreign Passport and letter of residency from the school since the tuition bill will be sent to a foreign address.
Alfred Rogers. Send
I cannot believe what you are telling me, all I need is a Data plan not a pass to enter Fort Knox.
Pamela Hernandez. Answer.
Are you still in the US?
Alfred Rogers. Send.
Yes I live at the current address that’s on my account statement
Pamela Hernandez. Answer.
You will need to fax this information to 1-866-464-7188
End of Chat Session.
Can you believe this,and they have all my accounts on record with them for the past 30 years.
Al