Apple Store visit!

Discussion in 'iPad General Discussions' started by Ellie, Jun 16, 2010.

  1. Ellie
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    Ellie iPad Fan

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    Took our little pad on trip to Seattle and visited Apple Store near daughters house. The apple guy gave me an answer to question I had regarding down loading new OS when it comes out. I did not understand that Ipad is not a stand alone computer. It is only to be used second to computer. He said I may not have to tether more than once a year but I will have to tether to computer when OS comes out or any other upgrades I may want. He said you can tether to any computers I tunes. You can even go to Library computer. We do have an old windows xp and I was afraid if I tethered to it I would lose some of my stuff on iPad but he said no. I originally set up iPad from my little laptop but I gave that granddaughter so I was concerned how to do it from old xp. That was my only questions for them. :D
  2. Ron_L
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    Ron_L iPF Novice

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    It's just like the iPhone in that regard. It has to be connected to iTunes once in a while for OS updates (not just a major upgrade like iOS4, but minor updates with bug fixes, security patches, etc. that come out once in a while).
  3. Abrennan
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    Abrennan iPF Novice

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    I'm always disappointed by my visits to apple stores. There are always too many people their. It seems to me that the staff spanned their whole time talking to people who aren't going to buy anything.

    Last time I visited a store I could see the separatism. Around the edges people stood alone or in twos or threes waiting to buy things. All the staff had their attention completely taken by people asking aimless, endless, random questions.

    After wandering around for a while I stopped a store worker who didn't want to be stopped and said how do i get some service. He said to go downstairs and "find" Amos. What a strange form of customer service.

    Of course after obtaining an iPad all of that was forgotten : )
  4. Samurai
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    Samurai iPF Novice

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    Hi Abrennan - similar experience. I walked into an Applestore a couple of years ago intent on buying a Mac mini and nobody would talk to me. It seemed like the employees wanted to show how much they knew rather than ring up a sale. It has seemed a little better recently but I ordered my Ipad direct from Apple to save myself some grief.
  5. Dr.Gee
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    Dr.Gee iPad Enthusiast

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    Much like an expensive restaurant where the waitresses think they are as wealthy and upscale as the clientele.
  6. MikesTooLz
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    MikesTooLz Super Moderator Staff Member

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    You can make an apointment and have a personal shopper. That may be what some of the people you see in the store are doing. They help you find what you want, answer any questions and rign your purchases up.


    The apple store is very busy depending on what time you go and they seem to focus more on apointments than assisting random people that just walk in. I have gone in a few times to do things like have my iphone/iPad replace due to defects and every time they ask if I have made an apointment. When I say no I havent they way ok, well you can make an apointment for tomorrow or wait around and get helped if there is an opening between current apointments.

    Apple Retail Store - Personal Shopping
  7. Matth3w
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    Matth3w iPad Ninja

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    I feel you, the last time we were in there we couldn't find anyone to check us out for some accessories. The one guy was talking to this woman trying to explain to her that the iPod Touch could not be used as a phone for almost 30 minutes.

    I try to avoid the Apple store whenever possible. It's always mania, and no offense to people, but there are a lot of clueless people that seem to buy Apple products, so there are always sales associates (at least at our one, and when I say "our" it's an hour and a half away) answering ridiculously stupid questions and it's almost always impossible to check out.

    We try to order everything online instead. Besides, our Apple store here is like the only one within 2-2.5 hour radius if not more, so it's not like they ever have anything in stock anyhow.
  8. pallentx
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    pallentx iPad Junkie

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    lol, I guess that's what you get when you market your product as something super easy to use and idiot proof. You attract all the idiots trying to prove you wrong :D
  9. NumbLock
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    NumbLock iPad Ninja

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    My only Apple store was also a bad experience.

    Smug, elite and unhelpful and they didn't act like they were interested in me at all. To compound matters (and keep in mind I'm a proud American who happens to live overseas), the lady at the Detroit Apple store asks me for my address (I was only buy a handful of overpriced accessories) wanted my address. I told her that I never give my address at retail locations, and anyway, I don't live in America now. She was visibly annoyed by that, and then some lady behind me says "good for you, America is going in the toilet".

    I have never been annoyed and offended on so many levels in so short a time.
  10. gentlefury
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    gentlefury iPad Guru

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    The Library? Really? Ok, well the truth is...when the new OS comes out you can go to an apple store and they will help you set it up. No worries. Obviously your "genius" didn't know what he was talking about.
  11. Matth3w
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    Matth3w iPad Ninja

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    Pretty much. And there's nothing wrong with that...I just don't quite fit in with that demographic, so it's frustrating when I just want to buy a pair of headphones or an Incase case for my iPad and have to sit through 30 minutes of dumb questions (to me) to buy it.

    Then again I never ask a single question when I buy things. I research at home, then I walk in and purchase. In my experience the internet is a lot smarter than any person they have making anywhere near minimum wage working at Apple or Best Buy. Usually the very knowledgable skilled workers are doing something that actually pays worth a damn. And that just isn't Apple I mean anywhere. Because to work at the TV section at Best Buy, for example, there is no requirement to own a big TV and good surround system.
  12. Matth3w
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    Matth3w iPad Ninja

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    That about sums up what I posted just above this. Idiot, elite minded teenagers making damn near minimum wage to pass out crap information.
  13. Dr.Gee
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    Dr.Gee iPad Enthusiast

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    I digress,but like how the best buy pc expert told me I could pay the geek squad $150 too essentially remove the crapware from a new pc when I inquired about slow boot up on the floor model.
  14. y2kgtp
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    y2kgtp iPad Enthusiast

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    Did they also offer to install Norton Anti Virus for 99$ as well (just to install, not including the cost of the software), or is there a combo package for that? :p
  15. brhon
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    brhon iPad Enthusiast

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    I visit my Apple store often and no matter how many people are there I never have a problem getting service.
  16. CMFox
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    CMFox iPad Fan

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    In St.Louis I was one of those aimless-not-going-to-buy-today shoppers. The store was slammed. I went up asked a sales person to answer a few of my questions and they did....I did not stand around waiting to be noticed.

    What Apple gained from their time with me....was: I did buy, I upgraded to bigger iPad, I understood some of the apps better, so I've bought more. The 10 minutes with me was not wasted time. They eventually earned $ for that time.

    Retail is as much about educating a potential buyer as it is about taking $ from someone who is ready to buy. Apple is being smart, by talking to everyone. The one thing they could do is give out numbers like Verizon does. But then peop's would bitch about that.

    Its a popular brand now. Crowds, lines, tire kickers are to be expected. I'm enjoying the ride. I remember when Apple stores were empty. This is way more fun.

    CM
  17. Abrennan
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    Abrennan iPF Novice

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    The right time

    I guess I have to go at the right time when there are likely to be less people there. And it was in the middle of the iPad frenzy.
  18. Highlow87
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    Highlow87 iPF Novice

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    my apple store is pretty busy at all times. Sometimes I get people walking up to me asking if I need any help, other times I have to come to someone and ask for it. But I have always been helped by people who appear to want to help me. I have never felt uncomfortable or like I was a bothering and/or wasting someone's time. I tend to do my research at home and by the time I go in to the store I know what I want but I also understand that there are people who prefer to have the human element when learning about things. I don't mind waiting.
  19. Ellie
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    Ellie iPad Fan

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    When the apple guy told me I could use library he was referring to the fact I was concerned because I no longer have a computer to tether too. He said I could use any computer and used the library as an example. The nearest apple store is 150 miles from our home so I cannot go to apple store. I was visiting my daughter in Seattle and stopped at store there. :D by the way I enjoyed visit to store. A young man spent a good deal of time with me and he was very nice.
  20. Wolffmann34
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    Wolffmann34 iPad Enthusiast

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    APPLES STORES SUCK!!!!!!

    There I've said it, and I think many would agree. I mean come on, I have to make an appointment to get service on my phone, give me a break. I have not been in an Apple store since the 3G iPhone. Best Buy started carrying the 3GS iPhone at launch last year and has sealed the deal - sure the people there don't know any more than the morons at the Apple Store, but guess what? I don't need an appointment to buy something or to get service or help. I could be called a Fanboy by some due to my abundance of Apple products. But if there is anything that Apple is doing to destroy their own success, it is the horrible way they run their stores. And they are only crowded because there are so many people waiting to talk to someone who can actually help them. 90% of all Apple store employees couldn't even name the 2 colors an iPhone comes in and will only ask you what you want, then tell you that you need to talk to a Genius (slightly less moron).

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