I recently gave a cold visit, you know like a cold phone call without heads up, to my local Apple store to get my iPad 2 checked out. Anyway I learned that they don't take walk up customers. Instead you have to make an appointment either by phone or through the store web site. I went 11am Saturday morning in Deer Park, IL. there was maybe 50 people chatting away at the store. Maybe when it's not as busy they could have looked at my iPad 2. Either way I found out from a trainer there, because my problem is related to iTunes that I have to bring in the Apple computer with the iPad 2. Apparently because of privacy, they can not get to the cloud using the store computer. I found this pretty much not helpful. I seem to get better support over the phone or on forums. I wonder if that is what they are trying for - to keep the Apple store just for selling. Is this pretty much normal? I figured out the problem related to iTunes. Basically, I had a bad format of a file. iTunes had nothing to do with it other than I had to use iTunes to get the file onto the iPad.