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Apple Ripped Me Off

Discussion in 'iPad General Discussions' started by thecaptain, Mar 8, 2012.

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  1. thecaptain
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    thecaptain iPF Novice

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    Boy am I anoyed with Apple and the Sales staff at the Charlestown Apple Store.

    At the start of February I went into to enquire about purchasing an I Pad and after much discussion I decided to purchase an I Pad 2. At no time did the Salesperson mention that a new version of the I Pad was being released in 5 weeks time as if they had I would of course delayed my purchase.

    I had absolutely no idea that a new I pad was due for release so soon after my purchase and was surprised when I watched the news this morning and found this to be the case. To rub it in further Appler have reduced the I pad 2 price as well.

    Well the staff at the Apple Store conned me and I thought they were professional representatives of Apple. This is my first venture into the Apple product and will be my last. I have written a formal letter of complaint to Apple's Australian Manager and will post the reply - if they have the courtesy and guts to reply.
  2. AnnaR
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    AnnaR iPF Noob

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    Last year we purchased the iPad 1 for my mother and shortly after, they brought out the iPad 2 and reduced iPad 1 by £100. Wasn't happy, went back to the store and was refunded £100. May be worth asking the question - if you don't ask, you don't get. You certainly don't have anything to lose.
    Good luck!

    Sent from my iPad using iPF
  3. sjleworthy
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    sjleworthy Super Moderator Staff Member

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    It's also worth doing some research yourself. A bit of delving into things, like visiting this forum, would have quickly made it obviouse a new device is released at about march time.

    And Apple are hardly going to turn down a sale, let alone tell you there's a new iPad out next month. Most Apple staff don't know for sure there's new products for sale, and they're certainly not allowed to say if there are.

    As Anna says, go talk to your store and tell them your grief. You might even be able to upgrade easily with them.
  4. thecaptain
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    thecaptain iPF Novice

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    Thats the root of the problem. People have to be more honest with each other. Non disclosure was unethical and if this was Apple's policy they need to be ashamed. Not good corporate citizenship.
  5. col.bris
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    col.bris Administrator Staff Member

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    I am sorry you have issues with Apple how ever as others have said it appears you made no research into any forums or news articles. Unlike other products the rumors about Apple and the ipad were running fast and furious however in saying that NO ONE knew when the new model would be announced. The other factor NO apple reseller or even the Apple stores have any idea of when products would be announced further more what time line , features, price etc as that has been the case since the nineties. Apple is the most locked up secret company on the planet.

    The same issue happens with computers and with any brand the average life span of a model is about 3 months maybe just maybe 5. Usually it is a speed bump more ram etc or faster processor but regardless it is a new model so the computer you purchased today is end of life with in 12 weeks.......Where I am coming from is Apple is not to blame. I suggest you discuss it with the manager of the store that is all you can do. My suggestion in future is research ANY product you are looking at purchasing regardless what it is. Hope that helps.
  6. sjleworthy
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    sjleworthy Super Moderator Staff Member

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    it's only unethical if they lie to you and deliberately mislead. they didn't. they didn't know. the ipad2 was and still is in the range current products. and will continue to be for the current foreseeable future. as col says, research would have instantly put you more aware. you can hardly blame Apple for keeping mum on new products whilst regular products continue to retail.
  7. Seadog
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    Seadog Super Moderator Staff Member

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    The Apple store employees found out about the new iPad yesterday, the same as everyone else. And if they read about a new ipad from reading the hundreds of articles about it, they would have been prohibited by their employment contract from saying anything. On iOS devices, Apple is very consistent about release schedules. They also know that they cannot keep some of the details from slipping out, but they are not above salting a few false rumors for fun. And they are doing a good job of keeping everything hushed up. 50% of experts thought it was to be called the iPad 3, 40% had it the iPad HD, and 10% the iPad 2S. Nobody thought it was to just be iPad. So you should not blame the employees for not telling you what they did not know.
  8. Kaykaykay
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    Kaykaykay iPad Wizard

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    When buying electronics, best to find out how long the model has been out. That answer will tell you the likelihood of your buying something that's soon going to be replaced.
  9. Panama
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    Panama iPF Novice

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    You should have spent some time before dropping 500 bucks and done some research.....like on this forum. The salespeople did not know when the new iPad would be out...Apple does not advertise this. But there were rumors........Also the iPad2 is proven with bug fixes and I "think" the iPad2 is lighter .... I don't want anymore weight. Be happy with the 2 ... It is a great device.
  10. MoonlitSonata
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    MoonlitSonata Super Moderator Staff Member

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    Sorry, but you are the one to blame for not doing any research. Not Apple.
  11. exile
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    exile iPad Enthusiast

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    +1

    Research is key :) should have known what the playing field is like other than just going in for a purchase
  12. freebirdforever
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    freebirdforever iPad Ninja

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    Hate to be the bearer of bad news, Captain. But it is kind of your fault there for not doing further research into the iPad. 5 weeks ago, no one knew when the iPad 3 would be announced, let alone released.
  13. slrank
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    slrank iPF Novice

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    They arnt aloud to tell you because they don't know forsure themselves when or if it will be released so it's your fault not there's you should have done your research
  14. Cobra Jet
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    So, if you JUST bought the iPad2, return it (or if that is not possible due to store policies, SELL it outright)... then order the newest iPad.

    I don't see this as being "Apple's" problem or issue.

    I mean, I (and every other person following Apple's tech) knew there was a new iPad coming this year back in December 2011 - yet, I still went for & bought the iPad2 64G at that time.... why? Because, I WANTED it...

    Plus, after the newest "unveiling" of the newest iPad yesterday, personally, I don't see any MAJOR revisions that would cause me to want to buy one NOW... It's pretty much an iPad 2"S"... LMAO... The iPad2 just came out, what, last year - and now all the sudden Apple is pushing out another new iPad so close to the last release - really makes no sense, especially with hardly any MAJOR revisions. I don't call a revised resolution, some memory and camera tweeks major... (oh and 4g over 3g - even that does not matter to me - because I don't need or use the "g" signal anway, so it was never even a thought for me as to what model I wanted or needed... WiFi is easily accessible in my area).


    Wait another year or longer and the next iPad will be out then and most likely with major revisions... LOL
    Last edited: Mar 8, 2012
  15. tlbaker
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    tlbaker iPad Ninja

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    How long have you been on this forum? iPad 3 is all we talked about here at the very earliest January 2012.

    Sent from my Tricked Out Glittery Verizon Black 32GB iPhone 4 Tethered to iPad 2 w IOS 5.1 Update From NYC!!! using iPF
  16. thecaptain
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    thecaptain iPF Novice

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    I really can't believe this - you all are backing Apple. I see from your locations that most of you are not from Australia where we believe in giving people a fair go and being honest with each other. Wouldn't the world be a better place if we all did this.

    You talk about doing research well I did - the old fashion way by talking to the so called experts - this is what keeps people employed. I wanted to buy some form of small tablet so visited many stores to compare specs and prices. When looking at an ASUS Tablet the salesperson was honest and said to leave my purchase for two weeks when a special deal would be out (on ASUS) but after talking to an Apple person decided to go their way.

    Having said all this, I am very happy with my I Pad 2 but really wish there was an end to Corporate greed and everyone is given a fair go.
  17. Seadog
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    Seadog Super Moderator Staff Member

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    While it apparent that most people are not sympathetic to the OPs fustration, let us not get too carried away with our piling on the criticism. He is venting, and should have learned a lesson from this. Just like most of us have learned expensive lessons about not taking things for granted.

    Thecaptain; sales people are not experts. They are trained to be helpful in deciding what piece of equipment within their inventory, is right for your needs. Even if the salesperson had known, which they didn't, they had no information on the iPad 3rd gen. If they had said anything, it could have been a lie, and that would have been wrong. Many of the people here are more knowledgable about iPads than the majority of sales people. Take note that while most of the posters have sympathized with you, they are united in where they place the blame. It has nothing to do with where you live, but with being reasonable about expectations. Apple is probably the best there is about customer care, but only within reason.
    Last edited: Mar 8, 2012
  18. exile
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    exile iPad Enthusiast

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    To the op. That's just the way how Apple likes to do things.. being very discrete about up coming new products.. some companies like to throw it out on the table and be open about. Not Apple though. What can you do... :beer:
  19. iLloyd
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    iLloyd iPad Fan

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    A simple google search would have been a good idea.
  20. michali
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    michali iPad Enthusiast

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    It is not only on this forum that we heard there was to be another iPad sometime early this year. The news has been out for ages! I chose to buy my iPad 2 just before Christmas even though I knew I should or could wait for the next one to come out. I guess it is worth trying to exchange yours but really feel you have not been looking online much or you would have known. Best of luck!
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