Apple is known to be a company that looks after its customers and provides one of the best support in the world. But this new move wonâ€™t be lauded by too many. According to the 9to5Mac publication, it seems that Apple has started charging for out-of-warranty online chat support. Apple wanted to roll out the paid chat support earlier this month, but it has been having difficulties with the payment system. Hereâ€™s how the new payment system would work:
As you can see in the above screenshot, it seems that you will have to pay $20 per incident. However, Apple employees have mentioned that there might be certain exceptions, such as iCloud issues and accidental damage cases where users just want to setup a repair or replacement.
Apple is also introducing a new training program for AppleCare employees called â€œHere to Helpâ€ in order to improve the overall AppleCare support experience. What do you think about this change? Have you ever had to talk with Appleâ€™s support employees via chat after your warranty has expired?