Apple now Charging for out-of-warranty Chat Support, $20 per Incident

Discussion in 'Apple iPad News' started by RaduTyrsina, Mar 18, 2014.

  1. RaduTyrsina

    RaduTyrsina
    Expand Collapse
    News Team

    Joined:
    Jun 22, 2012
    Messages:
    1,430
    Thanks Received:
    105
    apple-chat-paid-543x600.png


    Apple is known to be a company that looks after its customers and provides one of the best support in the world. But this new move won’t be lauded by too many. According to the 9to5Mac publication, it seems that Apple has started charging for out-of-warranty online chat support. Apple wanted to roll out the paid chat support earlier this month, but it has been having difficulties with the payment system. Here’s how the new payment system would work:

    As you can see in the above screenshot, it seems that you will have to pay $20 per incident. However, Apple employees have mentioned that there might be certain exceptions, such as iCloud issues and accidental damage cases where users just want to setup a repair or replacement.

    Apple is also introducing a new training program for AppleCare employees called “Here to Help†in order to improve the overall AppleCare support experience. What do you think about this change? Have you ever had to talk with Apple’s support employees via chat after your warranty has expired?

    Source: iPhoneforums
     
  2. s2mikey

    s2mikey
    Expand Collapse
    iPad Ninja

    Joined:
    Oct 12, 2011
    Messages:
    1,552
    Thanks Received:
    163
    I guess so. Whatever they need to do. I wouldn't likely use it anyways but you'd like to think that they'd keep things like this free when their devices are already priced at a premium level. So be it.
     
  3. Ser Aphim

    Ser Aphim
    Expand Collapse
    iPad Addict

    Joined:
    Nov 7, 2013
    Messages:
    1,023
    Thanks Received:
    171
    Would do great for places without apples stores. Would do great to me. It took me days to get a reply from apple. Thus could help.
     
  4. tlbaker

    tlbaker
    Expand Collapse
    iPad Ninja

    Joined:
    Aug 23, 2011
    Messages:
    2,484
    Thanks Received:
    111
    Money money money

    Sent from my Black 64GB Fifth Generation iPod touch using iPF
     

Share This Page


Search tags for this page

apple pay per incident