Apple Care or no?

Discussion in 'iPad General Discussions' started by the_john, Mar 7, 2011.

  1. the_john
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    the_john iPad Fan

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    This is going to be my first major Apple purchase, other than an iPod nano (only Apple product I've ever bought, but I'm on my third). Should I buy the Apple Care package? Are Apple's products really reliable enough I don't need to worry about having an extended warranty? Can I save that money and go ahead and get my bluetooth keyboard instead?
    I am against extended warranties by default, but for items over $400 I will normally buy one. Point being I can easily come up with the money to replace something that costs less than $400.
    What do you all think?
  2. Tim SPRACKLEN
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    Tim SPRACKLEN iPad Legend

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    There have been a few discussions on the Forum about the pros and cons of getting an Apple Care Package. First of all, you get a year's warranty as standard, so need to worry during the first year about hardware failures. Of course, you also get telephone support too but, with the iPad Forum here, there's not too much need for that.

    I'll probably get 'shot down in flames' but most Forum members have reported that the iPad is ultra-reliable with only a very few members having problems. Often, too, the problems turn out to be 'bugs' or 'crashes' that can be fixed by resetting the iPad - i.e. not a hardware failure after all.

    My advice - based on having my iPad for only 3 months, I'll admit - is save the money and get a Bluetooth keyboard. After all, after a few months you'll be upgrading to the iPad3...:)

    Have fun and enjoy your iPad

    Tim
    Scotland
  3. sjleworthy
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    sjleworthy Super Moderator Staff Member

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  4. Tim SPRACKLEN
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    Tim SPRACKLEN iPad Legend

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    That's what I love - a Forum with a sense of humour.

    Tim
    Scotland
  5. the_john
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    the_john iPad Fan

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    Shelling out this much money for a piece of hardware, I won't be upgrading when the next one comes out. Purchases this big are long term investments for me. Being the technophile I am, it sure is hard to sit there and watch the latest and greatest thing come out, but that's a different story.
    I'm so glad I can forgo the Apple Care for now and wait to get it. I'll probably just wait till the 12th month and decide from there. If I've been having problems with it, I'll probably get it. If not, then probably not.
    I think I'll put that $100 toward my bluetooth keyboard and dock. :D
  6. ljholland
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    ljholland iPF Novice

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    I was thinking of getting the SquareTrade.com warrantee instead.
    It's coverage is twice as long and also covers accidental damage.

    Thoughts?
  7. Harbinse
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    Harbinse iPF Noob

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    SquareTrade is the way to go and if you accidently drop or submerge and you have the accidental coverage you're golden.
  8. Seadog
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    Seadog Super Moderator Staff Member

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    Apple Care is a big money maker for Apple, especially with new buyers who are used to cheaper units. I have never had Apple Care and have never seen any major problems in over 20 years. The worse thing was when after several years, the hard drive went out on my 91 Mac LC. I used the opportunity to go from a 40 MB to an 80 MB unit. I did have 2-3 1st gen iPod Shuffles with battery problems, but had them replaced under warranty, even had the warranty extended 6 month and got a gen 2 iPod shuffle as the last replacement. My experience may not be everyone's, but I think it is most people's.

    One of the great things with Apple, is their Genius Bar. My wife's old 14" iBook was sluggish a couple years ago, and she took it to te Genius Bar. He cleaned the disc of whatever garbage was on it and recommended that she add another 2 MB of RAM. Even showed her how to do it. She had me get her some RAM and it has been over 2 years since she has complained about it being sluggish. And it did not cost her a dime at the Genius Bar for a laptop years out of warranty. This is why I am loyal to Apple.
  9. tzimisce
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    tzimisce iPad Addict

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    You can buy and extend Apple Care anytime within the first year's warranty, so there's no rush up front to do it. New devices, if they're defective, tend to fail very early on within the first few days or weeks, rather than months down the road.

    Also, if you're buying with a credit card, check if the card comes with consumer protection that automatically extends the warranty of the device. (Amex is usually very good at this.)
  10. The Alternative
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    The Alternative iPad Junkie

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  11. y2kgtp
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    y2kgtp iPad Enthusiast

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    Old article, but still valid. I love the CC references.

    Wal-Mart pushes warranties at the register when you check out now.
  12. MayaD
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    MayaD iPF Novice

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    Check out Worth Ave Group. They also cover theft.
  13. Jakesmama
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    Jakesmama iPF Noob

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    We bought our iPad last Christmas at Walmart. Would it ,still have one year AppleCare coverage? We can't find any paperwork about it. We purchased extended warranty through walmart but usually something like that kicks in after the original expires I believe. We seem to be having a hardware problem. Thanks for info / suggestions.
  14. Kathryn4812
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    Kathryn4812 iPad Fan

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    I bought my ipad from the Apple store and later was amazed that nobody pressured me to take out an extended warranty. In fact it wasn't mentioned.
  15. richsadams
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    richsadams iPad Super Guru

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    Yes, all Apple products have a one-year warranty as long as you purchase them from an authorized Apple retailer/dealer...which Wal*Mart is.

    Since it's within the one-year timeframe you can contact Apple about any problems, either by taking it to an Apple store or by calling Apple Customer Care:

    U.S. Technical Support: 1-800-APL-CARE (1-800-275-2273)
  16. richsadams
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    richsadams iPad Super Guru

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    Most Apple sales folks will ask if you'd like Apple Care, but in general they aren't encouraged to pressure anyone to buy anything. That usually results in a very positive shopping experience.

    Others have posted some good insights into Apple Care and extended warranties earlier in this thread, but I'll add my two-cents here:

    FWIW Apple Care can be a good investment depending on your circumstances (heavy use, refurbished item, etc.). Of course you can always buy Apple Care through Apple, however many other retailers sell it as well and it can often be found at a discount (by as much as 50% sometimes) so a little shopping around is worthwhile. For example, Apple charges $79 for the iPad Apple Care plan (extends the warranty to three years total). You can get the identical [ame="http://www.amazon.com/AppleCare-Protection-Plan-for-iPad/dp/B0044SVD50"]Apple Care from Amazon for about $66.[/ame] Not a huge savings, but every little bit helps IMHO. :)

    It's also worth noting that you can purchase Apple Care any time during the first year. So if you bought something on January 15th 2011 you have until January 14th 2012 to buy the additional coverage.

    The only third-party extended warranty company that garners continual positive reviews is SquareTrade:

    SquareTrade Warranties | Extended Warranties for 70% Less Than Retail | Electronics Insurance Alternative

    Their coverage on an iPad is a little more extensive and includes breakage so something to look into if you're in the market. Most of the other "extended warranty" companies have less-than-stellar reputations.

    That said there are thousands of stories here and elsewhere about Apple taking care of issues with all of their products after the warranty period. I've personally had a couple of outstanding product repairs at no charge long after the warranties expired. Apple has always gone the extra mile when it comes to customer satisfaction.
    Last edited: Jul 31, 2011
  17. GoPackGo
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    GoPackGo iPad Junkie

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    I was also battling with this issue, because $80 is a lot for me. Buying the cheapest iPad and a Smart Cover is a financial strain for me (but oh, so worth it...). I'm glad I can ask for the protection plan for Christmas or even my birthday (May) since both fall under the one year.

    Plus, like with my Android phone when I have problems, forums provide better help anyway! :D
  18. y2kgtp
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    y2kgtp iPad Enthusiast

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    Personally the 'Smartcover' seems like an expensive waste of money to me. It only protects the glass front. What about the back and sides? It looks like it offers zero protection really.
  19. GoPackGo
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    GoPackGo iPad Junkie

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    I have a case I can put it in - my old Netbook one - for transport (it isn't perfect, and I'll ask for a better case for Christmas). I only need something TO protect the cover. It works for me. :D
  20. Traquy
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    When I asked about Apple care for an ipad at the Apple store the other day the guy said for a little bit more additional you can get the accidental breakage/water coverage too (If I remember right it was total $99 for the Apple Care w/ accident coverage). Has anyone heard of this or had it? Seems worth it to me considering I know several people who have had theirs broken (one kid dropped it, one had it slide under their recliner while charging and when they reclined it crushed the screen...ouch). We have a kid AND a recliner so I need some kind of assurance it won't be a big ruined pile of electronics if it gets broken.

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