App update issue.

Discussion in 'iPad Help' started by Charbarot, Jul 26, 2013.

  1. Charbarot
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    Charbarot iPF Novice

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    My App Store is showing I have 4 updates. When I hit update, it's buffering and not showing what needs updating...it's not letting me update...anyone else having this problem? What can I do? HELP!!!
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  2. J. A.
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    J. A. iPad Legend

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    First of all, restart the iPad (turn off and on again), reset it (press and hold Home and Power button until the Apple logo appears) and clear the multitask bar (double press the Home button to reveal it, then tap and hold an app until it starts to wiggle and delete them all).

    You could also try to sign out in App Store - Featured, then sign in again with your Apple ID.
    Or set your iPad to Airplane Mode in Settings, wait for a few minutes and turn off Airplane Mode again.

    If everything suggested fails try to update the apps through iTunes on your computer and sync to your iPad afterwards.
    Last edited: Jul 26, 2013
  3. skimonkey
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    skimonkey Administrator Staff Member

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    Make sure also that your iPad is decently charged or plugged got the main. In addition, make sure your wifi has a strong signal to start the updates.

    Good luck and let us know.
  4. Charbarot
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    Charbarot iPF Novice

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    I've tried all of the ideas offered. It's almost like the update icon doesn't work. I'll have to call apple. It's been working fine. I have no idea what's going on.
  5. Brighteyes
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    Brighteyes iPF Noob

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    I have the same problem and have tried all of the suggestions and continue to just get the buffering but no update. I can access everything in the app store just the update isn't working
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  6. Charbarot
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    Charbarot iPF Novice

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    My iPad is fairly new...got it for Christmas. I'll be calling Apple support tomorrow. It's almost like the touch pad isn't working....they will be replacing my iPad.
  7. quiettday
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    quiettday iPF Noob

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    I am having the same problem. I have tried all the above suggestions, but I am still unable to update my apps. Any further suggestions anyone?
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  8. J. A.
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    J. A. iPad Legend

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    Yes, change the date on your iPad. Sounds weird, but helps sometimes.

    Or reset (other kind of reset): in Settings - General - Reset - Reset all Settings.

    Current software on iPad should be 6.1.3.

    And just to make sure: all of you have tried updating in iTunes on your computer, not the iPad, and then synced to the iPad?
    Last edited: Jul 26, 2013
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  9. scifan57
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    scifan57 Super Moderator Staff Member

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    My iPad 4, which is on iOS 6.1.3 will not allow or even show my available app updates. My iPhone 4S, which is on iOS 7 beta 3 updated 5 apps just now without a problem. I just checked the Apple system status page and there are no reported issues.
  10. Charbarot
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    Charbarot iPF Novice

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    I'll be contacting apple tomorrow...have to get ready for work....I'll let you know if I find out anything
  11. skimonkey
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    skimonkey Administrator Staff Member

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    You've also connected it to your computer and tried to update through iTunes?

    Also--check to see if you have any pod casts that are also being being updated. Sometimes by deleting that it will get everything else started.
  12. Brighteyes
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    Brighteyes iPF Noob

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    I don't know how to update on my computer and then synch to Ipad
  13. Charbarot
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    Charbarot iPF Novice

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    I did try synching through my computer....they still didn't update....
  14. J. A.
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    J. A. iPad Legend

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    Open iTunes on your computer, click "Music" (upper left), then choose "Apps".
    You should see your apps then. In the lower right, there should be a button: "... (Number) updates available". Click that one. Then you'll have to search for "Download all free updates".
    A popup will appear, you'll have to sign in with your Apple ID and password. Then the apps should begin updating.
    That done, plug in your iPad. The sync should start automatically.
  15. skimonkey
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  16. Charbarot
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    Charbarot iPF Novice

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    When I went into apps via iTunes on the computer...I found nothing that enabled me to update. I couldn't even find an update button...really bummed. But I have to leave for work now. I'll check back later. Thank you everyone
  17. J. A.
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    J. A. iPad Legend

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    Choose the apps that should update, right click, and then you should be able to update.
  18. nammi
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    nammi iPad Fan

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    app store blank white screen on update page

    Hi .. for the past two days i experienced the above on my ipad 2 app store ..

    The red badge still showing the updates but when i opened it, it showed white blank page

    Closing the app on the multitasking bar and reopened it did not help, also signing out and resigning back the apple ID ..

    The "feature", "purchased", "search" pages all worked fine .,

    Anyone also experience this ??? .. Any advise .. ??

    thanks ...
  19. Mickey330
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    Mickey330 Administrator Staff Member

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    I'm thinking it's all part of their problem(s) with that developer portal. Mainly cause this is also happening to me and it's the only explanation I can think of. Kind of annoying, having that badge on the icon and not being able to do anything about it, yeah?

    I figure we just have to wait and see how it gets sorted. The comforting thing? It's not you... :)

    Marilyn
  20. Mickey330
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    Mickey330 Administrator Staff Member

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    I just answered this on another thread - but it appears to be happening to a lot of people (me too!). I think it's something on Apple's end and there is nothing we can do except wait it out.

    That is - if your only problem is seeing the update page (it shows a blank screen). But you can see the other pages just fine. If that's what's happening, I think it's on Apple, not you/us.

    All we can do is wait and see...

    Marilyn
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