App StorevProblems

Discussion in 'iPad General Discussions' started by Tuttle, Jun 6, 2013.

  1. Tuttle

    Tuttle
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    I just purchased an app called Document Writer-Tex Document Editor and downloaded it. It is a text editor that typesets documents using the typesetting program LaTex. It looks like a great app with a lot if features, but it has some pretty glaring problems. After typing in your document you have to compile (or typeset) it, but there seems to be no control allowing you to do this. There is a help button, but it doesn't work.

    I went back to the app store to post comments, but when it asks me to input my Apple ID and I do, it thinks for a minute or so then asks for my ID again (no statement about incorrect ID or anything like that, just a mindless "enter your Apple ID"). While doing this, I noticed that there is one other review where the reviewer had identical problems.

    The app costs $4.99, so it is not a cheap app. I have looked at both the iPad app store and at the Apple web site and can't find a clue as to how to report problems with apps---or, for that matter, problems with the App Store app itself.

    Any suggestions? I suppose I can always call Apple, but thought one of you guys might have a quicker solution before I "go on hold"!

    Thanks.
     
  2. Gabriel1

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  3. Tuttle

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    Thanks for the info. I followed the links, but they really didn't provide what I was after. I think the app has a lot of potential and would like to make it work. One of the links suggested contacting the developer, which was just what I wanted to do. The link claimed that contact info is available on the app store, but it isn't. (Though this seemed to be true early on in tbe history of the iPad, this info has begun to slip away with time. I don't think Appke polices this requirement, if it is indeed a requirement.) I also tried doing a web search under both the company name and the developer's name, but all I can unearth are third party descriptions of the app---non of which mention that it is nonfunctional.
     
  4. twerppoet

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    Normally I would recommend going to the App Store and using the App Support button at the bottom of the Ratings and Reviews section. However the web site is in Chinese, and running it through Google Translate doesn't help much.

    In this case, I suggest you search the App Store for a different LaTex editor and check out the support options first, and the reviews, of course. I see one review on your app, and it one stars based pretty much on what you said. Assuming that's not your review. ;)

    And get your money back. There is no reason to support an app if they can'b be bothered to offer support in the same language as the store they are selling the app in. Though it is possible that they tried to supply English support. there is a language selector at the bottom of the page. It just doesn't work.
     
    #4 twerppoet, Jun 6, 2013
    Last edited: Jun 6, 2013
  5. Tuttle

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    Thank for the suggestions. Actually, I am collecting all the Tex editors available because I want to do a comparitive review. I really like one called Tex Writer, but tge sad thing is that this latest one has a lot of very nice features. I would really like to nake it work if I could.

    I tracked down that web site, too, but as you noted it diesn'shed much light.

    This guy has a lot of apps on the appstore, none with any hint of support or contact info. I have contacted Itunes support via Archangel's links and have only gotten the "boiler plate" from them thus far.

    I will post more if and when the issue clarifies. I am a bit suspicious there is a scam involvrd here. Sohu.com is something lime Google China I believe.
     
  6. twerppoet

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    There have been a rash of app thefts lately, where people are stealing and repackaging other peoples apps; usually a version or two behind.

    Might be that, so keep an eye out for another app with almost identical features.
     
  7. twerppoet

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    I little more snooping around seems to support my theory about stolen apps. Check out the screen shots for Tex Touch and compare them with Document Writer - for Tex Documents Processor.

    screenshot 2.png

    screenshot.png

    I'd add that to your complaint to the Apple Store, along with a heads up for the Tex Touch developers.

    The good news is you can probably find all the features you wanted in the Tex Touch app, and there is a readable support page with a few help links. Looks like the support email ( anti-spamed) is at the bottom of the site.

    P.S.
    I sent a quick email to the Tex Touch dev. Felt like the right thing to do. Though I'll be surprised if they don't already know.
     
    #7 twerppoet, Jun 6, 2013
    Last edited: Jun 6, 2013
  8. Tuttle

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    Thanks. I had just noticed this similarity, too. The TexTouch mechanism for compiling is to upload to the Cloud, where a central service does the typesetting, then downloads the compiled ms to the app. Apparently the ripoff version just neglected to include this link! Also, it claims on its apostore page the ability to compile locally.

    I will certainly communicate this info to Apple. Thanks for notifying the TexTouch developer. I woukd be interested in knowing what their reaction is.
     
  9. Tuttle

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    Just an update: Apple has refunded my purchase price, but refuses to divulge any information about its investigation of the developer. I find this a bit hard to swallow after being (apparently) ripped off. After all, if the app is a scam a lot of others are potential losers as well. As of now they haven't removed the app. If Apple doesn't publicize information about scammers using the appstore they are aiding and abetting the scam.

    Probably somewhere in that 35 page EULA I have agreed that Apple is not responsible (is irresponsible?) under any circumstances.
     
    #9 Tuttle, Jun 10, 2013
    Last edited: Jun 10, 2013
  10. twerppoet

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    I got a response from the Developer a couple days ago. {and forgot to mention it} They are aware and combating the problem. Whatever that means.

    Apple probably wants to keep whatever they are doing confidential, to avoid possible law suits. After all, if they publicly call someone out, and turn out to be wrong, it wouldn't be pretty. Not pretty at all.

    And yes, I'm sure their developer and EULA agreement includes language that makes them non-culpable for transgressions they have little or no control over.

    But here is a happy thought for you. When Apple gives you a refund, it all comes out of developer's hide. Apple keeps their 30% transaction fee. That means a shady developer could (theoretically) end up with a negative balance.
     
    #10 twerppoet, Jun 10, 2013
    Last edited: Jun 10, 2013

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