App Store account not valid in the US

Discussion in 'iPad Help' started by RandeepB, Jun 18, 2013.

  1. RandeepB

    RandeepB
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    Hi guys, I'm kind of new to this whole forum thing, just signed up a few minutes ago. I figured it's a place where you post stuff about what problems you are having with your iPad or whatever. So I have a problem. Whenever I try to update certain apps, it gives me an error message saying that my account is not valid in the US store and to change to the Singapore store. (I live in Singapore by the way). This only happens for certain apps like Facebook and Instagram for example but other apps work just fine. So I had like 13 updates and after updating those that didn't require me to switch stores, I still had 7 updates that I couldn't' update. I've looked around and many people have had this problem but they solved it by logging out and then logging in again. I tried that but nothing happened. I still can't update those 7 apps. I'm really confused as I am in Singapore and it still asks me to change to the Singapore store. I don't know why it thinks that I'm in the US. I use an iPad 2, 16GB. I didn't jailbreak it and as far as I know, I still have a few gigabytes of space left. Any help would be greatly appreciated. Thanks in advance. :)
     
  2. J. A.

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    Hi, RandeepB! Welcome to iPF!

    Sometimes things like this happen. Perhaps you looked at something in the US store. Although you live in Singapore, you're in the US App Store then.

    Look at your Apple ID. Go to Settings - iTunes & App Stores. Tap your Apple ID. Then choose "View Apple ID".


    image-3549472599.jpg

    You'll have to enter your password. Then you may see something like this:


    image-2305724162.jpg

    If you're right, you should find your country in Country/Region.
     
    #2 J. A., Jun 18, 2013
    Last edited: Jun 18, 2013
  3. RandeepB

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    Yeah I tried that. It shows I'm in Singapore. Thanks anyway! :)
     
  4. J. A.

    J. A.
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    Is your iOS software up to date? (6.1.3)

    Try to update these apps in iTunes on your computer. This should show if the problem is caused by the Apple ID or the device.
     
    #4 J. A., Jun 18, 2013
    Last edited: Jun 18, 2013
  5. RandeepB

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    Yeah my iPad software is on 6.1.3. How do I update my apps on the computer, though? Is it within iTunes?
     
  6. J. A.

    J. A.
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    Yes, it's done through iTunes.
     
  7. RandeepB

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    Ok thanks, I'll try it! :)
     
  8. RandeepB

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    Ok it worked! All my apps are up to date! Thanks a lot man!
     
  9. J. A.

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    Glad it worked!
    This means the iPad causes the problem, not your Apple ID.

    Perhaps this will solve the issue, if it occurs again:
    Go to Settings - General - Reset - Reset Network Settings. You'll have to setup Wifi, ... again.
    If that doesn't help, try Reset All Settings.
     
    #9 J. A., Jun 19, 2013
    Last edited: Jun 19, 2013
  10. RandeepB

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    Sure thing! Thanks again man!
     

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