App refund

Discussion in 'iPad FAQ' started by addiosamigo, Jun 7, 2011.

  1. addiosamigo
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    addiosamigo iPad Junkie

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    Hi guys,

    I purchased art rage this morning as it's on sale, but it still is very slow and imo not really up to scratch.

    I clicked on report a problem, and said it wasn't working as expected and requested a refund. it said it will take the comments for record purposes and to contact the developer.

    Will I still gets refund?
  2. Tim SPRACKLEN
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    Tim SPRACKLEN iPad Legend

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    If you want a refund the best way is to call the Apple Support line with the transaction reference number from your iTunes invoice. They will credit your iTunes account with the cost of the app. Many Members have done this and we've yet to hear of a case where it's been refused. Call me cynical, but Apple get to keep their cut of the original app sale and, under the terms of their contract with Apple, the developer has to refund the entire cost of the app to the customer. So Apple lose nothing by refunding you and gain a satisfied customer who is likely to buy more apps and, thereby, generate more revenue for them....

    Tim
  3. addiosamigo
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    addiosamigo iPad Junkie

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    Wouldn't it cost me more in the phone call? Lol
  4. SweetPoison
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    SweetPoison iPad Legend

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    Isn't an 800 number?
  5. addiosamigo
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    addiosamigo iPad Junkie

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    800? That 0800 over here, as in free?
  6. SweetPoison
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    SweetPoison iPad Legend

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    oops. Exactly....where are you?:eek:

    Here in the states, we do have access to 800 numbers, and yes, it is a free call.

    Wanna move to Cali?:)
  7. Tim SPRACKLEN
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    Tim SPRACKLEN iPad Legend

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  8. addiosamigo
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    addiosamigo iPad Junkie

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  9. SweetPoison
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    SweetPoison iPad Legend

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    5p? How much is that?
  10. Tim SPRACKLEN
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    Tim SPRACKLEN iPad Legend

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    About 8 cents a minute....

    Tim
  11. col.bris
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    col.bris Administrator Staff Member

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    Use email it's free I am rolling on the floor laughing sorry as Tim said email Apple iTunes store give all the information and usually it takes 48 to 96 hours to respond

    Personally for$2.99 it is not worth the hassle write it off as bad choice

    Also try a soft reboot
    Pier key home key until white logo appears that may fix it.
  12. addiosamigo
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    addiosamigo iPad Junkie

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    I fired off an email, but that's probably what I'd do just put it down as a loss!

    Sent from my iPad2 using iPF
  13. saphire
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    saphire iPad Fan

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    What problems are you having with Artrage, I use it all the time on my ipad 2, I remove all items that are on my taskbar and run sysinfo to get around 340kb of memory back. For me it's the best painting package out there at the moment.
  14. addiosamigo
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    addiosamigo iPad Junkie

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    Watercolour painting is very slow, lots of lag

    Sent from my iPad2 using iPF

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