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Discussion in 'iPad Help' started by Aloha, Dec 4, 2012.

  1. Aloha
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    Aloha iPF Novice

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    Hi,

    On my iPad 1 I had installed the National Geographic Magazine. To get full access I needed my subscription number to the magazine (I'm a member since 1974!) and waited for the next magazine to get the number. But now the app has disappeared, although in the Appstore it is "Installed". What may I do to get it back?
    Thanks for every hint
    Aloha
  2. The OB
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    The OB Super Moderator Staff Member

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    Can you download it again from the App store?
    Regards, Andrew


    Sent from my iPad using Tapatalk
  3. Roy Rob
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    Roy Rob iPad Addict

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    When you are in the App Store and looking at the National Geographic app you will probably notice that the word is install, not installed. Any app that you have uploaded but deleted will show this notification to let you know that you can reinstall if you wish.

    Sent using my iPad 2 - 16Gb - Wi-Fi
  4. Aloha
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    Aloha iPF Novice

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    Hi,
    Thank You for the messages.
    The word is indeed "Installed", not "Install", and I may not reinstall it.
    I didn't delete it.
    Regards
    Aloha
  5. Roy Rob
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    Roy Rob iPad Addict

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    Sorry that didn't help. You should try NGSDIGITAL@CUSTOMERSVC.COM perhaps.

    Sent using my iPad 2 - 16Gb - Wi-Fi
  6. Roy Rob
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    Roy Rob iPad Addict

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    Have you tried a reset yet? If you have, then disregard, if not and you know how, try that. Forgive me if you already know how, press the Home and Power buttons at the same time and continue holding until you see the Apple Logo appear, then release both buttons. The iPad will reboot which takes a little longer that a simple power up. The red off slider may or may not appear as you are holding the buttons, just ignore.

    If that fails check this out: Have you filled all your screens with Apps? Once the screens are full apps do hide in the nether somewhere. You can do a search, swipe right as far as you can go and you'll find the Search function, they must be there somewhere. If your screens are all full, make some folders and the spaces will fill with your others apps that have been in hiding. Just press on an app until it jiggles and then place it on top of another app and this will create a folder of which you can have up to 20 apps in it.
    Let us know how you go.

    Courtesy of leelai last March, # 3 post re: App icon has disappeared.

    Sent using my iPad 2 - 16Gb - Wi-Fi
  7. Aloha
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    Aloha iPF Novice

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    Hi,
    Thank You very much for that kind reply. Following Your advice, I have just made a reset, but it didn't bring the app back.
    The screens are not all full, there is a lot of free place.

    An other question comes to my mind: how may I reduce the number of screens? I mean how can I fill the laps in one screen by apps of another one by moving it from one screen to another?
    Regards
    Aloha
  8. Roy Rob
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    Roy Rob iPad Addict

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    That's fairly easy, tap and hold an icon until they all 'jiggle' then slide the one you want to move to the edge of the screen. As you move it more to the edge it will transfer to the next, or previous screen depending on which side you are moving it to. When you're all done press the Home button to stop the jiggling. You're done.

    Sent using my iPad 2 - 16Gb - Wi-Fi
  9. Roy Rob
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    Roy Rob iPad Addict

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    Back to your missing icon, do you have an icon that looks something like the one below?



    image-46493853.jpg


    If so, tap on it and see if your National Geographic appears in a separate box below. Let us know.

    Sent using my iPad 2 - 16Gb - Wi-Fi
  10. Aloha
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    Aloha iPF Novice

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    No, I don't have such a "folder"
  11. Roy Rob
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    Roy Rob iPad Addict

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    I am afraid that I'm out of ideas, did you do a search on this forum for other suggestions? Best of luck but I have to hand over to other far more experiences members.

    Sent using my iPad 2 - 16Gb - Wi-Fi
  12. Gabriel1
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    Gabriel1 Super Moderator Staff Member

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    Try doing a spotlight search for your App,if it's in your device it should find it



    image-3586119832.jpg

    The Archangel
  13. scifan57
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    scifan57 Super Moderator Staff Member

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    Did you look in the newsstand app? That's where all magazine apps are supposed to end up when you download them?

    image-2501453016.jpg

    If that doesn't work, search the App Store for the app, if downloaded, it should say open, beside the app icon on the description page. Tap it and the app should open on your iPad.
    Last edited: Dec 5, 2012
  14. Aloha
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    Aloha iPF Novice

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    Hi,
    I found it by searching after it and that's a great thing because I may access all the magazines since the very beginnings in 1888!
    But it's only accessible by searching after it, it doesn't still appear amidst the apps, and it isn't int the New "folder" either!
    Thanks to all of You for assisting me.
    Aloha
  15. Aloha
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    Aloha iPF Novice

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    ...ups, I apologize...

    It is located in the Newsstand!
    "scifan57", I misread Your message, reading only "News", and meaning a folder containing newspapers.
    I'm so sorry for disturbing You for nothing.
    Aloha
  16. scifan57
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    scifan57 Super Moderator Staff Member

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    No problem. I'm glad I could help.

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