App Login Problem (iPad/iPhone)

Discussion in 'iPad Air 2 Forum' started by photosphere, May 7, 2015.

  1. photosphere

    photosphere
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    I am having a login problem with my iPad and iPhone on apps which require a username and password. When I enter my username and then try to enter my password, the username disappears. When I enter the password first and then try to enter my username, my password disappears.

    This has been happening for at least two weeks. I can't open any apps which require username/password unless this information is already stored in the app.

    I have been searching different forums and I haven't seen anyone else with this problem. So I expect the problem is just with my devices. I have rebooted the devices and reinstalled the apps. None of these actions have solved this problem.

    I also performed a general reset of all settings. This did not eliminate the login problem.
     
    #1 photosphere, May 7, 2015
    Last edited: May 7, 2015
  2. twerppoet

    twerppoet
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    Are you using a third party keyboard?

    When you say you rebooted, did you restart by holding down the power button and sliding off, or did you hold down the power and home button until the Apple logo appeared. The second sometimes fixes what a normal power cycle won't.
     
  3. photosphere

    photosphere
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    I am not using a third party keyboard. I am entering the username and password using the soft keyboard on the iPad/iPhone.

    I rebooted by holding down the power and home button until the logo appeared.
     
  4. twerppoet

    twerppoet
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    Then you've tried everything I can think of. Sorry.
     

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